KIMBERLIE ZOLTOWSKI
North Port,FL
Summary
As a dedicated and customer-focused professional, and also having served in the military, I bring a strong set of skills essential for delivering exceptional service and ensuring customer satisfaction. With excellent communication abilities, I am adept at clearly conveying information and actively listening to customer concerns. My problem-solving skills enable me to identify issues quickly and implement effective solutions while maintaining a positive and calm demeanor in challenging situations. I am also highly organized, allowing me to manage multiple tasks efficiently and meet deadlines. Military experience fosters punctuality, attention to detail, and a strong sense of duty. Additionally, my ability to empathize with customers helps me to build strong relationships and foster trust, while my attention to detail ensures accuracy in all interactions. With a commitment to providing outstanding service and enhancing the customer experience, I am confident in my ability to contribute positively to your team.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Circle K Gas Station
05.2025 - 05.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Maintained cleanliness and organization of the checkout area for optimal workflow.
- Trained new staff on cash handling procedures and customer service best practices.
- Implemented inventory tracking methods to improve stock management accuracy.
- Monitored fuel pump operations and ensured compliance with safety standards.
- Developed strategies for upselling products, contributing to increased sales revenue.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Retail Sales Associate
Victoria's Secret & PINK
03.2025 - 05.2025
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Developed promotional displays to highlight seasonal products and increase sales visibility.
- Resolved customer inquiries and complaints effectively, ensuring positive shopping experiences.
- Analyzed sales trends to provide insights for inventory management and product selection.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Retail Sales Associate
Victoria Secret
11.2024 - 01.2025
- Enhanced customer experience through personalized service and product recommendations.
- Managed inventory levels and restocked merchandise to maintain store appearance.
- Trained new associates on sales techniques and operational procedures.
- Processed transactions accurately using point-of-sale systems.
Cashier + Kitchen Lead
Casey's General Store
09.2021 - 11.2024
- Ensured accuracy in transactions, scanning items, and giving correct change.
- Created a positive and welcoming experience for customers.
- Effectively conveyed information to customers and team members.
- Resolved issues with payments, returns, or inquiries efficiently.
- Handled high-volume periods without sacrificing service quality.
- Consistently showed up on time and being dependable.
- Trustworthy in handling cash, processing payments, and following company policies.
Supervisor
Flying Burger and Seafood
07.2020 - 07.2021
- Directed and motivated team members (servers, kitchen staff, cashiers) during shifts.
- Trained and supported new employees.
- Managed employee scheduling and staffing during peak hours.
- Delegated tasks to ensure smooth operations.
- Handled customer complaints and ensured swift resolutions.
- Managed the guest experience from entry to departure, ensuring satisfaction.
Shift Lead
Murphy’s Service Station
08.2019 - 07.2020
- Efficiently operated POS systems to process orders and payments.
- Handled various payment methods (cash, credit/debit cards, mobile payments).
- Ensured accurate transaction entries and provided change/receipts.
- Delivered friendly and efficient service when taking orders and processing transactions.
- Answered customer questions about the menu, specials, or promotions.
- Promoted loyalty programs, upsells, and special offers.
- Ensured order accuracy and transaction correctness.
- Double-checked orders before processing and finalizing transactions.
- Managed discounts, loyalty programs, and promotions accurately.
Education
High School Diploma -
Amsterdam NY
Skills
- Cashier Experience
- POS
- Payments
- Customer Service
- Accuracy
- Upselling
- Cleanliness
- Inventory
- Problem-Solving
- Shift Lead Experience
- Supervision
- Scheduling
- Training
- Operations
- Complaints
- Safety
- Reconciliation
- Multitasking
- Customer complaint resolution
- Product knowledge
- Customer focus
- POS system operation
- Merchandise restocking
- Up-selling techniques
Timeline
Customer Service Cashier
Circle K Gas Station
05.2025 - 05.2026
Retail Sales Associate
Victoria's Secret & PINK
03.2025 - 05.2025
Retail Sales Associate
Victoria Secret
11.2024 - 01.2025
Cashier + Kitchen Lead
Casey's General Store
09.2021 - 11.2024
Supervisor
Flying Burger and Seafood
07.2020 - 07.2021
Shift Lead
Murphy’s Service Station
08.2019 - 07.2020
High School Diploma -
Amsterdam NY