Summary
Work History
Education
Skills
Timeline
Generic

Dolly Lisa Elliott

Houston

Summary

Friendly Customer Service Cashier experienced working in diverse retail environments. Trustworthy and dedicated with 15 years of experience serving customers and operating register.

Work History

Customer Service Representative/ Cashier

Walmart Inc.
06 2023 - Current
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Built relationships with customers to encourage repeat business.

Customer service Representative/Financial Services

Walmart Inc.
02 2008 - 05 2023
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Ensured timely completion of daily reports, reconciling any discrepancies found during audits promptly and accurately.
  • Streamlined the check-cashing process for improved customer experience and reduced wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

No Degree - Social Work

African Methodist Episcopal University
Monrovia, West Africa. Liberia

High School Diploma -

St. Peter Lutheran High School
08.2000

Skills

  • Refund handling
  • Payment collection
  • Cash drawer management
  • Refunds and exchanges
  • Till counting
  • Money Transfers
  • Cheque Encashment
  • Cashier experience
  • Cashier training
  • Multitasking Abilities
  • Excellent Communication
  • Cultural Awareness

Timeline

Customer Service Representative/ Cashier

Walmart Inc.
06 2023 - Current

Customer service Representative/Financial Services

Walmart Inc.
02 2008 - 05 2023

No Degree - Social Work

African Methodist Episcopal University

High School Diploma -

St. Peter Lutheran High School
Dolly Lisa Elliott