Tara Miller
Coldwater,MI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Customer Service Representative/ Cashier
Nottawa Gas Company
Tekonsha, MI
11.2015 - Current
- Provided customers with top-quality customer care for not only their propane needs, but also everything else in the store and our sister store.
- Maintained systems for processing propane deliveries, setting up accounts, and balancing cash and transactions every day. Kept up with detailed records of customer interactions.
- Resolved customer complaints promptly and efficiently.
- Temporary manager when the building supervisor is out of the office. Trained new hires, assisted drivers, and delivery gentlemen with finding our customers in a timely fashion.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Teller/ Customer Service Associate
PNC Bank
Coldwater, MI
09.2010 - 11.2015
- Provided exceptional customer service while fulfilling diverse duties to provide customer service, operate money counters, balance and replenish ATMs, and transmitted orders to supply cash to meet daily needs.
- Maintained confidentiality of bank records and client information.
- Worked one on one with customers making sure they have the best product for their financial well being.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Balanced cash drawers on a daily basis.
- Followed up on requests from customers in a timely manner.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Cross-sold additional bank products when applicable to meet customer needs.
- Maintained confidentiality of all customer records and information according to company policies.
- Reported any operational issues or system problems that occurred during shift promptly.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Continuously updated knowledge about banking products, services, policies and regulations.
Independent Direct Sales Consultant
Home-Based Business- Tupperware
Schoolcraft, MI
05.2007 - 09.2010
- Established long-term relationships with customers through excellent customer service practices.
- Generated leads per month and worked to convert customers with success rate.
- Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Achieved repeat business and referrals through personalized services.
Cosmetologist
Perfect Image Salon
Plainwell, MI
08.1997 - 05.2001
- Provided customers with premium customer care with their cosmetology needs while being a team player when it came to the responsibilities in the salon
Education
Cosmetology license -
Branch Area Careers Center
Coldwater, MI01.1994
Diploma -
Coldwater High School
Coldwater, MI06.1993
Skills
- Account updating
- Complaint resolution
- Scheduling
- Refund management
- Multi-line phone talent
- [Software] CRM system proficiency
- Customer satisfaction measurement
- 10-key
- Clerical support
- Staff education and training
- Adaptive team player
- Courteous demeanor
- Stress management
- Multi-task management
- Conflict resolution
- Payment processing
- Staff training
- Project management
- Computer proficiency
- Complaint handling
- Phone reception
- Office correspondence
- Supply restocking
- Organization
- Timekeeping systems
- Supply ordering
- Reception functions
- Task prioritization
- File systems management
- Proofreading expertise
- Confidentiality
- Office administration
- Inventory purchasing
- Filing experience
- Customer service
- Keyboarding skills
- Accounts receivable and payable
- Phone etiquette
- File management
Timeline
Customer Service Representative/ Cashier
Nottawa Gas Company
11.2015 - Current
Teller/ Customer Service Associate
PNC Bank
09.2010 - 11.2015
Independent Direct Sales Consultant
Home-Based Business- Tupperware
05.2007 - 09.2010
Cosmetologist
Perfect Image Salon
08.1997 - 05.2001
Cosmetology license -
Branch Area Careers Center
Diploma -
Coldwater High School
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