Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Russell Reynolds

Blairsville,GA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

10
10
years of professional experience

Work History

Customer Service Representative/Cashier

Walmart
Blairsville, GA
09.2014 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Demonstrated precision by counting back change accurately during transactions.

Education

Associate of Arts - Web Design

Virginia College Technical
Birmingham, AL
09-2008

Associate of Arts - Patternmaking

Ayers State Technical College
Anniston, AL
09-1996

High School Diploma -

Talladega Academy
Talladega, AL
03-1982

Skills

  • Report Generation
  • Data Collection
  • Account updating
  • Information Security
  • Data Entry
  • Inbound and Outbound Calling
  • Active Listening
  • Courteous demeanor
  • Accuracy in Cash Management
  • Consistent Transaction Verification

References

References available upon request.

Timeline

Customer Service Representative/Cashier

Walmart
09.2014 - Current

Associate of Arts - Web Design

Virginia College Technical

Associate of Arts - Patternmaking

Ayers State Technical College

High School Diploma -

Talladega Academy

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Russell Reynolds