Melissa Murphy
Commerce,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers and team members Motivated to maintain customer satisfaction and contribute it to company success. i bring an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative and Cashier
Summit Ace Hardware
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Welcomed customers and helped determine their needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Support Specialist
Tanger Outlets Commerce Ga Mall Office
03.2018 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about stores in our mall and services.
- Maintained and managed customer files and databases.
- Gathered and reviewed coupon information to generate management reports and support team decision-making.
- Resolved concerns with services to help with retention and drive sales.
- Coordinated 5k run for Breast Cancer
- Corporate Accounts with Christmas gift cards for employees
- Monthly team meetings
Gift Shop Sales Associate
Biltmore Estate
09.2012 - 08.2016
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Master Cosmetologist - Cosmetology
Louise's Beauty College
Commerce, GA09.1981
High School Diploma -
Jefferson High School
Jefferson, Ga06.1977
Skills
- Product Knowledge
- Paperwork Processing
- Report Generation
- Data Entry
- Appointment Scheduling
- Complaint Resolution
Timeline
Customer Service Representative and Cashier
Summit Ace Hardware
11.2022 - Current
Customer Support Specialist
Tanger Outlets Commerce Ga Mall Office
03.2018 - 06.2021
Gift Shop Sales Associate
Biltmore Estate
09.2012 - 08.2016
Master Cosmetologist - Cosmetology
Louise's Beauty College
High School Diploma -
Jefferson High School