KIMBERLY ACOSTA
El Paso
Summary
Dynamic and detail-oriented professional with robust customer service experience at Petsmart. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in training and mentoring new employees, while adept at managing transactions accurately. Committed to fostering positive relationships and understanding customer needs to drive sales and service excellence.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Associate
PETSMART
El Paso
12.2023 - Current
- Developed strong customer service skills through daily interactions with customers.
- Trained new employees on basic customer service techniques and procedures.
- Operated cash register to process cash, check and credit transactions.
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations.
- Sold products to customers by explaining product features and benefits.
- Approached customers and initiated conversations to determine needs and preferences.
Medical Assistant
Piccadilly Vascular Vein and Heart Center
El Paso
03.2026 - 04.2026
- Assisted in patient intake and registration processes for vascular and heart consultations.
- Conducted vital sign checks and recorded medical histories for accurate patient assessments.
- Prepared examination rooms and ensured necessary medical supplies were available.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Education
AAS MA - Medical Science Candidate
Southwest University at El Paso
El Paso 03.2025 - 05.2026
Skills
- Attention to detail
- Problem-solving
- Vital signs monitoring
- Clinical documentation
- Time management
- Customer service
- Customer interaction
- HIPAA compliance
- Medical terminology
- Phlebotomy
- Laboratory specimen collection
- Electronic health records
- First aid
- Fluent in Spanish
Certification
- Community Health Worker
- Certified Clinical Medical Assistant (CCMA)
- HIPAA Certification
Volunteer Experience
Stocker, HUMAN SOCIETY, El Paso, TX, 08/01/22, 06/01/23
Timeline
Medical Assistant
Piccadilly Vascular Vein and Heart Center
03.2026 - 04.2026
AAS MA - Medical Science Candidate
Southwest University at El Paso
03.2025 - 05.2026
Associate
PETSMART
12.2023 - Current