Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Acy

914 Olson Pl

Summary

Customer service professional offering 15+ years experience in sales and customer service. Able to remain calm and level-headed when faced with distressed customers. Friendly nature hard-working attitude, enabling the ability to meet any challenge in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Regulatory Specialist

GM Financial
10.2016 - Current
  • Respond to high risk regulatory processes such as credit disputes and SCRA requests to ensure all state and federal guidelines are in compliance and minimize company exposure to fines and litigation.
  • Responds to all credit dispute verification (CDV's) received from the three major credit bureaus; Experian, Equifax, and Transunion.
  • Researches and responds to all written credit disputes
    received directly from customers or third party
  • Process and remove inquiry disputes received from both customers and dealers removing off consumer credit report.

Concessions Worker

AT&T Stadium
09.2022 - 04.2023
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Maintained clean, organized workspace according to operational standards.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Consistently provided friendly service to promote better customer engagement.

Restaurant Waiter

Golden Corral Buffet and Grill
05.2022 - 08.2022
  • Answered customers' questions, recommended items, and recorded order information.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers leave to enable speedy turnaround and guest flow.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Loan Associate

Cash Maxx
12.2015 - 09.2016
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Developed strong relationships with customers through high levels of customer service.
  • Examined customer loan applications for loan approvals and denials.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Education

Associate of Applied Science - Business Management

Asher College
Dallas, TX
05-2024

Skills

  • Dependable
  • Punctual
  • Attention to detail
  • Positive attitude
  • Service Orientation
  • Schedule Flexibility
  • Data entry
  • Goal setting
  • Excellent verbal and written skills
  • Positive and energetic attitude
  • Problem solving
  • Team-Building Exercises

Timeline

Concessions Worker

AT&T Stadium
09.2022 - 04.2023

Restaurant Waiter

Golden Corral Buffet and Grill
05.2022 - 08.2022

Regulatory Specialist

GM Financial
10.2016 - Current

Loan Associate

Cash Maxx
12.2015 - 09.2016

Associate of Applied Science - Business Management

Asher College

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