Kimberly Adams

• Supervised customer service leadership and training alongside the Store Leader

• Maintained high retention rates by developing and empowering employees
• Assisted in implementing merchandising and marketing programs
• Handled cash and fuel transactions accurately
• Ensured compliance with health and sanitation procedures to maintain store presentation
• Promoted the Speedy Rewards loyalty program

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Answered customers' questions, recommended items, and recorded order information.
• Built rapport with guests to enhance their dining experience and encourage return visits.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Bussed and reset tables to keep dining room and work areas clean.