Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Kimberly Aden

Austin,TX

Summary

I am a loyal, friendly and very dedicated individual who has an ambition to succeed in any environment. Although I have extensive experience in the customer service field, I love to learn, and always up for challenges in any situation. I work very well with others, also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer

Overview

17
17
years of professional experience

Work History

File Clerk

IRS
02.2019 - Current
  • Sorting and Refiling files, backup Lead, Weekend/ Lead and Acting Manager,and SME Proficient use of Microsoft Word 2016 to update existing course material for 2021 and 2022
  • Editing includes updating text, altering/creating graphics, formatting pages, and creating tables
  • Referencing Document 13165, W&I Standards and Guidelines for Writing Training Materials, to write course material to a specified standard
  • Referencing PGLD website and documents to ensure course material was sanitized for PII correctly
  • Using SharePoint for file management including uploading, checking in and checking out documents for editing
  • Attending bi-weekly conference calls via Skype
  • Ensuring course material is written as accurately as possible using the 2021 Draft IRM 3.x.x (whatever your iRM is) as a reference for upcoming changes
  • Reviewing other Receipt & Control course material for accuracy and suggesting corrections for mistakes that were found
  • Using SnagIt to capture screen shots to add to course material
  • Converting Microsoft Word documents to PDF using Adobe Acrobat 2017 to prepare for vendor printing.

Handler/Sorter

FedEx Express
03.2014 - 07.2018
  • Handling packages, sorting packages

Manager

Westland marketing
10.2012 - 09.2015
  • Managing store, bookkeeping, Inventory, answering phone calls and assisting customer in sales and purchasing their favorite fragrance

Cashier

Walmart
10.2010 - 06.2014
  • Cashing checks, money orders, bill payment, answering phones and assisting customer in purchasing their items

Cashier

McDonalds
04.2009 - 12.2010
  • Assist customers with purchasing the meal

Cashier/ Deli Clerk

Safeway
08.2008 - 03.2009
  • Preparing food, sanitize area, bag groceries, stock incoming items and assist customers with purchasing their groceries

Cashier

Mrs. Fields Cookies
08.2007 - 07.2008
  • Bake cookies, sanitize area, and assist customers in purchasing the pastries of their choice

Education

High School Diploma -

Washington Prepatory High School
Los Angeles, CA
06.2007

Skills

  • Organizational Skills
  • Time Management
  • Filing management
  • Customer Service

Accomplishments

I volunteer at an active cultural program at the Community Coalition in which we plan and implicate cultural press events, speaking to the media about issues surrounding segregation and inequality

References

Available on Request

Timeline

File Clerk

IRS
02.2019 - Current

Handler/Sorter

FedEx Express
03.2014 - 07.2018

Manager

Westland marketing
10.2012 - 09.2015

Cashier

Walmart
10.2010 - 06.2014

Cashier

McDonalds
04.2009 - 12.2010

Cashier/ Deli Clerk

Safeway
08.2008 - 03.2009

Cashier

Mrs. Fields Cookies
08.2007 - 07.2008

High School Diploma -

Washington Prepatory High School

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Kimberly Aden