Kimberly A. Fridd

• Staff Management: Hiring, training and evaluating nursing staff; improved retention through balancing staff ratios and schedules. Further resulted in reduced bonus payouts for needed coverage.
• Policy and Procedure Development: Resulting in decreased in-house wounds by 80% as well as reduced incident and accident reports through education, reeducation, accountability and communication.
• Budgeting: Met (often exceeded) nursing department budget goals. Improved margins resulting in new equipment purchases and staff rewards/recognition.
• Improved communication through reduced patient/family grievances.
• Quality and compliance improvement by tight initiatives management.
• Proven interdepartmental relations as a strong liaison.

• Special focuses included launching TEMI robot program including set up, training, trouble shooting, facilitation and use of the robot. Uses included RN supervision during off-shifts, provider admission visits and working collaboratively with the off-shift RN Supervisor (residing in the Philippines) to assist with the facility’s daily operations.
• Successfully increased acuity of admissions to include tracheotomy care, LVADs, PICC lines, complex wound care and IV services.
• Reduced pharmacy expenditures by ~$10k/month through partnering with vendor and program implementations.
• Rolled out Enhanced Barrier Precautions initiative, including staff, resident and family education and documentation.
• Liaison: Acting as a liaison between the nursing department and other departments and outside partners.

• Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
• Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
• Increased client satisfaction through diligent follow-up and personalized support.
• Reduced client wait times for service access by optimizing internal referral processes.
• Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
• Streamlined case documentation procedures, reducing processing time and increasing efficiency.

• Performed in tandem with ACNO, as well as the Director of Nursing, on staff recruitment, development, orientation, competency and delivery of care. Acted as first leader in charge and supervision. Worked alongside Lead Hospitalist and Lead Advanced Practice Provider to investigate and settle patient complaints and grievances.
• Unity Specialty Hospital is the first LTACH model of care in upstate NY. Tasked with developing this hospital and bringing Rochester Regional Health System’s sixth affiliate online. Writing and launching policies and procedures for the USH as well as monitoring for compliance with policies. Work closely with hospital administration as well as chiefs of staff and hospital president in forecasting and strategizing the success of USH.
• Provided expert leadership to group of more than 40 employees.

(Position was eliminated when hospital closed due to Covid-related loss of resources).

• Facilitated client onboarding processes, ensuring seamless integration of services and compliance with standards.
• Promoted to deliver financial results to 29 PACE plans across the United States. Assisted plans with HCC recoveries. Prepared and delivered client proposals. Prepared and presented customized provider education seminars to assist providers in improving documentation on chronic conditions, in order to maximize HCC submissions to CMS. Provided staff education to improve the quality of work being submitted to clients. Collaborated with executive leadership to improve business processes and efficiency. Lead weekly Web-Ex calls with clients and providers. Performed RADV audits on behalf of Medicare Advantage plans and provide detailed reporting with clinical documentation during and post audit.

(Position was eliminated due to Covid related loss of income and CMS program shutdowns).

• Managed clinical aspects of 75 nurses, both in house and remote, in conducting chart reviews for Medicare Advantage and PACE plans across the United States.
• Developed all policies, guidelines, standards and best practices. Optimized employee performance through direct support and coaching.
• Monitored daily employee production and implemented a metrics system to gauge employee performance. Provided ongoing education, training, motivation and empowered the team to deliver superior customer service and results.
• Developed and maintained the quality assurance program. Performed on-site visits to PACE plans. Presented to providers, CEOs, CFOs, Actuaries and other administrative staff on documentation improvement, coding guidelines and CMS requirements, in order to assist plans with their risk reimbursement and recoveries. Performed RADV audits on behalf of Medicare Advantage plans and provided detailed reporting with clinical documentation during and post audit.
• Developed and implemented a training program for new staff members and modified the program as CMS regulations changed.
• Developed, set up and managed the expediting of chart reviews and client reporting; enhanced the process as EMR use transformed and evolved.
• Defined and wrote protocols with the ability to build, manage and delegate by establishing clear direction, goals and responsibility through evidence-based research.

• Cardiac Catheterization Lab, Electrophysiology Lab, Post Anesthesia Care Unit
• Charge nurse responsibilities for a 50-member team. Critical care nurse for acute coronary patients and high acuity outpatients. Circulating nurse for cardiac interventions including PCI (stents and angioplasty), TAVR, rotablation, valvuloplasty and intra-aortic balloon pump setup and management. Lead RN within the angio suites with extensive call requirement. Additionally, managed cardioversions and defibrillations when needed.
• Performed annual staff competencies to ensure each team member was proficient in unit/hospital safety and use requirements.
• Patient Safety Champion for Rochester General Hospital.
• Infection Preventionist for Rochester General Hospital.
• ACLS, BLS and Advanced Dysrhythmia Certified.
• Maintained Clinician III level on RGH Clinical Nurse Advancement Ladder.
• Risk Management: Identified potential risks in patient care delivery, implementing proactive measures to enhance safety protocols.
• Patient Assessment: Conducted thorough assessments of patient conditions to tailor treatment plans effectively, ensuring optimal recovery paths.
• Collaborated with interdisciplinary teams to coordinate comprehensive patient care plans and discharge processes.