Kimberly Agee
Irondale
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Experienced in driving team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Specialist
Cicero Therapies/Child’sPlay Therapy LLC
06.2023 - Current
- Processed payments and applied to customer balances
- Trained new team members on invoices for daily client visits
- Researched accounts and completed due diligence to resolve collection problems.
- Entered client details and notes into system for interdepartmental access and review.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
Teacher
Jefferson County Board of Ed. Oak Grove Elementary School
09.2022 - 05.2023
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Graded and evaluated student assignments, papers, and course work.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
Billing Manager
Cicero Therapies/Child'sPlay Therapy LLC
07.2022 - 09.2022
- Manage all internal bill procedures and processes for assigned clinics
- Coordinate and lead team meetings as well as relay data to corporate management/practice managers
- Maintain knowledge of billing practices and any updates in coding and compensation for billed codes
- Reviewed billing problems, researched issues, and resolved concerns
- Trained and mentored staff on procedures, compliance requirements, and collections techniques
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies
Client Account Manager
Child'sPlay Therapy Center
03.2021 - 07.2022
- Supervise billing team and communications with corporate billing accountant
- Facilitate therapists credentialing process for all 3 locations including sending re-credentialing documentation
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Supervised daily operations to maximize revenue cycle, customer satisfaction, and employee productivity
Client Care Coordinator
Child’sPlay Therapy Center
07.2019 - 03.2021
- Manage daily schedules of therapists including new appointments, ongoing appointments, cancellations and rescheduling
- Communicate with the executive team weekly about schedule openings and scheduling needs of the clinic
- Maintain relationships with clients and therapists and act as a liaison in daily scheduling
- Keep open email communication with the therapists, administrative staff and supervisors
- Explain procedures to new clients and engage with them in setting up appointments that work best for their family
- Keep track of waiting lists and assist in building the company's daily percentage of attendance
Office Administrator
Child'sPlay Therapy Center
09.2017 - 07.2019
- Answered phones, faxes, and emails while upholding all patient confidentiality protocols and standards
- Reconciled daily reports and entered weekly insurance remittances
- Managed customer billing, entered payments and prepared past-due notices
- Organized special events to boost moral and client satisfaction in our office
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
Administrative Assistant
Child'sPlay Therapy Center
11.2016 - 09.2017
- Updated social media daily and created a company quarterly newsletter
- Gained valuable skills by learning how to create spreadsheets and work with systems including Microsoft 365 and Microsoft Office
- Organized special events, including setting up the catering information with the venue and preparing all supporting materials
- Worked to create new marketing strategies, ideas and materials for the company
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
Merchandise Sales Person
Alabama Power Company
05.2014 - 11.2016
- Worked to meet targets consistently by working hard and with strong attention to detail
- Maintained healthy working relationships with fellow employees in sales, service, vendors and accounting
- Maintained and updated files and records to support efficient sales operation as well as verification of inventory monthly and reported any discrepancies to management
- Covered multiple locations in the absence of other full time sales people
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
Key Holder/Co-Manager
Cathy Jean Shoes
10.2013 - 06.2014
- Managed business operations, working closely with other management to develop reports and monitor performance
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
- Optimized business performance with consistent data tracking and analysis of ongoing operations
- Trained team members in successful strategies to meet operational and sales targets.
Education
Master Of Education - Early Childhood Development
University of West Alabama
Livingston, AL12.2019
Bachelor Of Arts - Communicative Disorders
The University of Alabama
Tuscaloosa, AL05.2012
Skills
- Customer relations
- Compile data
- Excel & Office 365
- Management
- Verbal & Written communication
- Credentialing
- Teaching/Classroom instruction
- Medical Billing and Collections
- Microsoft Excel
- Accounts Receivable
- Financial records and reporting
- Claims Processing
- Data Entry
- Time Management
Accomplishments
C3 Award recipient - Child'sPlay Therapy Center 2020
Timeline
Accounts Receivable Specialist
Cicero Therapies/Child’sPlay Therapy LLC
06.2023 - Current
Teacher
Jefferson County Board of Ed. Oak Grove Elementary School
09.2022 - 05.2023
Billing Manager
Cicero Therapies/Child'sPlay Therapy LLC
07.2022 - 09.2022
Client Account Manager
Child'sPlay Therapy Center
03.2021 - 07.2022
Client Care Coordinator
Child’sPlay Therapy Center
07.2019 - 03.2021
Office Administrator
Child'sPlay Therapy Center
09.2017 - 07.2019
Administrative Assistant
Child'sPlay Therapy Center
11.2016 - 09.2017
Merchandise Sales Person
Alabama Power Company
05.2014 - 11.2016
Key Holder/Co-Manager
Cathy Jean Shoes
10.2013 - 06.2014
Master Of Education - Early Childhood Development
University of West Alabama
Bachelor Of Arts - Communicative Disorders
The University of Alabama
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