Kimberly Agee
Homewood,AL
Summary
Dedicated collaborative leader with a passion for fostering an engaged and empowering work culture. Proven track record of driving team successes through coaching and motivating team members to achieve financial profitability, operational efficiency, and high customer satisfaction levels. Skilled in supervisory and support staff roles, with excellent interpersonal abilities to effectively lead and support diverse teams.
Overview
12
12
years of professional experience
Work History
Associate Executive Director/Clinical Manager
VisionAmerica
09.2024 - Current
- Manage sensitive information with utmost discretion to uphold confidentiality standards.
- Facilitate effective communication with staff, physicians, and patients through active listening and strong interpersonal skills.
- Assign tasks to team members to facilitate workflow. Monitored progress to ensure timely completion of responsibilities. Provided assistance to improve overall team performance.
- Oversee clinic operations, ensuring seamless transitions during periods of change and growth.
- Assist in onboarding and training new employees. Supported cross-training initiatives to enhance team coverage.
- Optimize clinic operations to enhance patient flow and scheduling efficiency.
- Cultivate a culture of continuous improvement in patient care strategies.
- Facilitate multidisciplinary team meetings to optimize treatment outcomes across managed sites.
Revenue Cycle Specialist
Cicero Therapies/Child’sPlay Therapy
06.2023 - 10.2024
- Managed payment transactions and balanced customer accounts to maintain operational efficiency.
- Partnered with leadership to enhance office staff proficiency in benefit verification and invoicing procedures.
- Performed thorough due diligence to facilitate resolution of collection challenges.
- Implemented strategic follow-up procedures on overdue payments to enhance cash flow and reduce outstanding accounts receivable.
Teacher
Jefferson County Board of Ed./Oak Grove Elementary
09.2022 - 05.2023
- Provided feedback and discussed instructional strategies with students, parents, and faculty
- Implemented hands-on learning activities to foster curiosity in complex principles.
Billing Manager
Cicero Therapies/Child’sPlay Therapy Center
07.2022 - 09.2022
- Managed internal billing procedures for assigned clinics and coordinated team meetings
- Maintained knowledge of billing practices and compliance requirements
- Trained and mentored staff on procedures and collections techniques
- Managed monthly billing processes to meet revenue recognition policies.
Client Account Manager
Cicero Therapies/Child’sPlay Therapy Center
03.2021 - 07.2022
- Managed accounts receivable, ensuring timely collection and reconciliation of outstanding payments.
- Led initiatives to reduce billing errors, resulting in improved overall financial reporting accuracy.
- Collaborated with cross-functional teams to resolve billing discrepancies and improve customer satisfaction.
- Developed and maintained accurate provider databases for efficient access to critical information.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing.
Office Administrator
Child’sPlay Therapy Center
09.2017 - 07.2019
- Coordinated scheduling for multiple departments to optimize resource allocation and improve workflow efficiency.
- Trained new staff on scheduling protocols and best practices, fostering a culture of efficiency and accuracy.
- Developed and maintained office procedures to enhance operational efficiency and streamline administrative tasks.
Administrative Assistant
Child’sPlay Therapy Center
11.2016 - 09.2017
- Assisted in daily management of social media platforms and supported the creation of quarterly company updates.
- Developed and distributed newsletters to foster community engagement and enhance communication.
- Managed logistics coordination for special events.
- Facilitated preparation of essential supporting materials for project execution.
Merchandise Salesperson
Alabama Power Company
05.2014 - 11.2016
- Achieved and exceeded sales goals through dedicated efforts and precise focus on details.
- Conducted thorough inventory audits to maintain optimal stock levels and support operational efficiency.
- Delivered consistent sales support across different locations to maintain service quality during staff shortages.
Education
Master of Education - undefined
West Alabama
Livingston, AL01.2019
Bachelor of Arts - undefined
The University of Alabama
Tuscaloosa, AL01.2012
Skills
- Management
- Organization
- Policy formulation
- Onboarding and training
- Credentialing
- Billing & revenue cycle
- Records administration
Timeline
Associate Executive Director/Clinical Manager
VisionAmerica
09.2024 - Current
Revenue Cycle Specialist
Cicero Therapies/Child’sPlay Therapy
06.2023 - 10.2024
Teacher
Jefferson County Board of Ed./Oak Grove Elementary
09.2022 - 05.2023
Billing Manager
Cicero Therapies/Child’sPlay Therapy Center
07.2022 - 09.2022
Client Account Manager
Cicero Therapies/Child’sPlay Therapy Center
03.2021 - 07.2022
Office Administrator
Child’sPlay Therapy Center
09.2017 - 07.2019
Administrative Assistant
Child’sPlay Therapy Center
11.2016 - 09.2017
Merchandise Salesperson
Alabama Power Company
05.2014 - 11.2016
Master of Education - undefined
West Alabama
Bachelor of Arts - undefined
The University of Alabama