Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimberly Alexis

Douglasville,GA

Summary

An enthusiastic and reliable professional who takes pride in providing excellent customer service and creating amazing dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. My main focus is to have a positive attitude even in stressful situations and high-volume environments.

Overview

1
1
year of professional experience

Work History

Server

Texas Roadhouse
Douglasville, GA
11.2020 - 05.2021
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, and took drink orders
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Hostess

Applebee's Neighborhood Grill & Bar
Douglasville, GA
03.2020 - 10.2020
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Checked in with servers to confirm preparedness before seating customers...
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Bachelor of Science - Criminal Justice

Georgia State University
Atlanta, GA
05.2025

High School Diploma -

Chapel Hill High School
Douglasville, GA
05.2021

Skills

  • Customer Services
  • Conflict and Complaint Resolution
  • Communications

Languages

English
Native or Bilingual
Haitian Creole
Elementary

Timeline

Server

Texas Roadhouse
11.2020 - 05.2021

Hostess

Applebee's Neighborhood Grill & Bar
03.2020 - 10.2020

Bachelor of Science - Criminal Justice

Georgia State University

High School Diploma -

Chapel Hill High School

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Kimberly Alexis