Kimberly Amery
Vancouver,WA
Summary
Detail-oriented payroll administrator with a proven track record in compliance management and payroll processing. Skilled in QuickBooks Online and resolving discrepancies, ensuring accurate and timely wage payments for over 55 union employees.
Overview
11
11
years of professional experience
Work History
Payroll Administration & Accounts Receivable
United Traffic Control Services LLC
Woodland, WA
03.2018 - 06.2026
- Processed weekly payroll hours for 55+ union employees with multiple pay rates, maintaining accuracy and compliance with federal, state, and local regulations in QuickBooks Online Payroll.
- Facilitated timely delivery of accurate employee wage payments through efficient payroll processes.
- Addressed employee payroll questions and issues via email, phone, and in person, enhancing employee satisfaction and trust in payroll processes.
- Reviewed employee time records to determine overtime eligibility under company policy.
- Worked with employees and supervisors to quickly correct timesheet discrepancies.
- Entered corrected records into payroll software and applied required adjustments.
- Supported year-end reporting tasks, including W-2 forms and 1099s.
- Assisted with new-hire setup in time reporting and payroll systems.
- Voided checks and issued stop-payment orders to address payroll errors.
- Managed daily accounts receivable tasks and kept invoicing current.
- Oversaw cash application and reconciled customer payments.
- Investigated and resolved customer inquiries regarding billing issues or discrepancies, improving customer relations and payment resolution.
- Researched disputed invoice items to support payment resolution.
- Organized account records to facilitate audit requests.
Volunteer Coordinator
Meals On Wheels People
Vancouver, WA
02.2015 - 03.2018
- Helped coordinate volunteer schedules for meal delivery and meal preparation.
- Trained new volunteers on safety procedures and program policies.
- Supported communication between volunteers and staff for smooth operations.
- Kept regular contact with volunteers to answer questions and resolve issues.
- Spoke daily with vulnerable clients to track changing needs and maintain accurate records for each individual.
- Helped organize onboarding and orientation for new volunteers.
- Assigned volunteers to keep shifts fully staffed.
- Tracked volunteer database and service hours for monthly and year-end volunteer reports.
- Matched volunteers to open roles based on strengths and knowledge.
- Supported communication between staff members and volunteers.
- Maintained records of volunteer hours worked by each individual.
- Collected volunteer feedback about experience with organization.
- Created and maintained secure database with client records and progress notes.
- Entered client data into company database for accurate record-keeping.
- Updated contact database for large client base.
Education
Associate of Arts - Early Childhood Education
Clark Community College
Vancouver WA06-1982
Skills
- Payroll administration
- Accounts receivable
- QuickBooks Online
- Customer invoicing
- Cash management
- Time tracking
- Compliance management
- Dispute resolution
- Problem solving
- Attention to detail
- Communication skills
Timeline
Payroll Administration & Accounts Receivable
United Traffic Control Services LLC
03.2018 - 06.2026
Volunteer Coordinator
Meals On Wheels People
02.2015 - 03.2018
Associate of Arts - Early Childhood Education
Clark Community College