Kimberly Anderson
Phenix City
Summary
Dynamic leader with a proven track record at Phenix Serum and Western Store, excelling in customer service and team leadership. Enhanced operational efficiency and fostered a positive work environment, demonstrating exceptional decision-making and workload management skills. Achieved significant improvements in service delivery and customer satisfaction, leveraging professional and courteous interactions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Phenix Serum and Western Store
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
Wheeled Vehicle Mechanic (91B)
Army
07.2019 - 12.2024
- Assisted in the recovery of damaged or disabled vehicles during training exercises and missions, minimizing downtime.
- Troubleshot vehicle faults and successfully operated heavy diesel equipment.
- Read and followed technical documentation to complete accurate repairs.
- Performed semi-annual and annual unscheduled services on all military vehicles.
- Reduced operational downtime by quickly identifying causes of malfunctions using diagnostic equipment.
- Coordinated with parts department to determine availability of necessary components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Contributed to efficient shop operations by maintaining a clean, organized workspace for optimal productivity.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Worked effectively in fast-paced environments.
Waitress Supervisor
Cowgirl Tuff
05.2017 - 04.2019
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
Associate of Applied Science -
American Military University
05-2026
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Workload management
- Product and service sales
- Professional and courteous
Timeline
Assistant Manager
Phenix Serum and Western Store
07.2024 - Current
Wheeled Vehicle Mechanic (91B)
Army
07.2019 - 12.2024
Waitress Supervisor
Cowgirl Tuff
05.2017 - 04.2019
Associate of Applied Science -
American Military University
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