Macaela Paris
BEDFORD
Summary
Customer-focused professional with extensive experience in customer interactions and service solutions. Demonstrates expertise in conflict resolution, communication, and problem-solving to ensure high levels of customer satisfaction and loyalty. A highly effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Sales Associates
Cavenders Western Store
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Retail Store Manager
Whimsy Floral
08.2023 - 07.2024
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Resolved customer complaints in a professional manner.
- Handled cash register transactions accurately while providing excellent customer service.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Organized merchandise displays according to seasonal promotions or special events.
- Developed and maintained store policies and procedures.
- Executed merchandising strategies to support store sales growth.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
Retail Sales Associate
Ruthee Janes
09.2021 - 08.2023
- Tracked inventory levels throughout the day and restocked items as needed.
- Kept informed about new products arriving at the store on a regular basis.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Stocked shelves with merchandise according to company standards.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
Associate in Small Business Management And Entreprenurship - Business Management
Tarrant County College
Hurst, TX12-2025
Skills
- Retail Operations
- Sales Leadership
- Shift Scheduling
- Problem-Solving
- Merchandise Strategizing
- Store Opening and Closing
- Dependable and reliable
- Store maintenance
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associates
Cavenders Western Store
09.2024 - Current
Retail Store Manager
Whimsy Floral
08.2023 - 07.2024
Retail Sales Associate
Ruthee Janes
09.2021 - 08.2023
Associate in Small Business Management And Entreprenurship - Business Management
Tarrant County College
Similar Profiles
Claire PowellClaire Powell
Sales Associate at Cavenders Western StoreSales Associate at Cavenders Western Store
Harley ReaganHarley Reagan
Assistant Manager- Store at Cavenders Western StoreAssistant Manager- Store at Cavenders Western Store
JORDAN BOUGHTONJORDAN BOUGHTON
Sales Associate, Cashier at Cavenders Western StoreSales Associate, Cashier at Cavenders Western Store