Kimberly Andrus
Houston
Summary
Professional with background in health services supervision. Experience encompasses managing healthcare operations, ensuring compliance with regulations, and coordinating multidisciplinary teams. Strengths include strong leadership skills, knowledge of healthcare systems, and ability to improve service quality. Previous work has consistently led to enhanced operational efficiency and improved patient care outcomes.
Overview
10
10
years of professional experience
Work History
Quality Documentation Specialist
Cognizant
College Station
07.2021 - 10.2024
- Developed and maintained quality documentation standards for compliance purposes.
- Reviewed and updated standard operating procedures to ensure accuracy.
- Conducted audits of quality documents to identify gaps and inconsistencies.
- Implemented document control systems to manage revisions and approvals effectively.
- Organized patient records into electronic and paper formats for easy access.
- Updated patient information in the electronic health record system regularly.
- Reviewed records for accuracy and completeness before filing or archiving.
Quality Documentation Specialist
Nuance Healthcare Services
Burlington
07.2021 - 07.2023
- Assisted in preparing materials for regulatory inspections and audits.
- Ensured timely distribution of updated documentation across departments.
- Performed regular reviews of existing documents to detect errors or inconsistencies.
- Organized and maintained electronic databases containing critical information regarding product specifications, test results, and other technical details.
Customer Service Cashier
Dillards Retail
Beaumont
02.2021 - 05.2021
- Processed customer transactions efficiently and accurately at a busy retail environment.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions following company policies.
- Resolved customer complaints promptly while maintaining a positive service attitude.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
Customer Service Cashier
Victoria Secret
Beaumont
10.2018 - 02.2021
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained clean and organized checkout area to enhance customer experience.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
Customer Service Cashier
Target
Beaumont
01.2015 - 02.2018
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Education
Associate of Applied Science - Respiratory Therapy
Lamar Institute of Technology
Beaumont, TX05-2020
Skills
- Document control
- Standard operating procedures
- Regulatory compliance
- Quality audits
- Electronic health records
- Data management
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Customer focus
- Multitasking ability
- Office equipment operation
- Transcription
- Teamwork
Timeline
Quality Documentation Specialist
Cognizant
07.2021 - 10.2024
Quality Documentation Specialist
Nuance Healthcare Services
07.2021 - 07.2023
Customer Service Cashier
Dillards Retail
02.2021 - 05.2021
Customer Service Cashier
Victoria Secret
10.2018 - 02.2021
Customer Service Cashier
Target
01.2015 - 02.2018
Associate of Applied Science - Respiratory Therapy
Lamar Institute of Technology
Similar Profiles
Navya VootlaNavya Vootla
Associate at CognizantAssociate at Cognizant
Preethi RPreethi R
Programmer Analyst at CognizantProgrammer Analyst at Cognizant
MANISHA REDDY KUCHANPALLYMANISHA REDDY KUCHANPALLY
Infra Dev Specialist at CognizantInfra Dev Specialist at Cognizant
Anuj PandeAnuj Pande
Security Engineer (Penetration Tester) at CognizantSecurity Engineer (Penetration Tester) at Cognizant
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument