Kimberly Andrzejewski
Warren,Michigan
Summary
Ambitious and dedicated professional with extensive service industry experience, seeking an opportunity that presents a challenge. Solid team player with an upbeat, positive attitude, motivated to maintain customer satisfaction by utilizing problem-solving and conflict-resolution techniques. Articulate, enthusiastic, and results-oriented, with a demonstrated ability to thrive under pressure, aiming to enhance existing skills and acquire new abilities while contributing to a company's growth.
Overview
3
3
years of professional experience
Work History
Accounting Specialist (90 Day Contract)
Lipari Foods
Warren, MI
09.2025 - 12.2025
- Maintained accurate records of customer interactions and transactions in the database.
- Coordinated delivery routes and drop-off location specifications.
- Reviewed customer accounts for complete, correct, and current information.
- Supported the sales team in daily account processing and order purchasing.
Lead Call Center Specialist
OUR Credit Union
Warren, MI
01.2024 - 08.2025
- Assist members with all account questions, concerns, and inquiries.
- Troubleshoot problems, and provide effective, timely solutions.
- Resolve member complaints through effective communication and problem-solving.
- Meet/Exceed customer expectations by clarifying needs, identifying options, and recommending products and services.
Debit Card Fraud Specialist
Community Choice Credit Union
Warren, Michigan
01.2023 - 01.2024
- Monitor and flag accounts that have suspicious activity and unusual transaction patterns.
- Investigate ACH, PIN/POS, ATM, and merchant disputes.
- Compile records and forms to control the issuing, blocking, or renewing of debit cards.
- Resolve general ledger discrepancies.
- Analyze trends in fraudulent activity to identify emerging risks and vulnerabilities.
Education
Associate Degree - Criminal Justice
Macomb Community College
Warren, MI03-2008
High School Diploma -
Center Line High School
Center Line, MI06-2005
Skills
- Customer Service
- Problem Solving
- Empathy
- Leadership
- Team Collaboration
- Product Knowledge
- Computer Literacy
- Active Listening
- Adaptability
- Conflict Resolution
- Time Management
- Effective Communication
- Attention to Detail
Timeline
Accounting Specialist (90 Day Contract)
Lipari Foods
09.2025 - 12.2025
Lead Call Center Specialist
OUR Credit Union
01.2024 - 08.2025
Debit Card Fraud Specialist
Community Choice Credit Union
01.2023 - 01.2024
Associate Degree - Criminal Justice
Macomb Community College
High School Diploma -
Center Line High School