Summary
Overview
Work History
Skills
Languages
Timeline
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Vanessa Alcaraz

Van Nuys,CA

Summary

Accomplished finance and administrative specialist with proven expertise in supporting financial operations, optimizing organizational efficiency, and ensuring smooth transactional processes. Adept at coordinating cross-functional tasks, maintaining accurate records, and enhancing client satisfaction through attention to detail and proactive communication. Seeking to leverage strong operational, administrative, and financial skills in a dynamic organization to drive success and efficiency.

Overview

17
17
years of professional experience

Work History

60-Day, 90-Day, and Charge-off Collections

800 Loan Mart
Encino, CA
12.2013 - Current
  • Oversaw accounts with 60-90 day delinquencies through designated queue.
  • Utilized skip tracing methods to uncover leads related to customers and vehicles.
  • Initiated legal proceedings for non-compliant accounts.
  • Designed Excel sheets to oversee cured accounts.
  • Collaborated in sessions to optimize debt portfolio management.
  • Created and structured solutions for customer collections.
  • Submitted accounts for repossession coordination.
  • Managed charge-off accounts by negotiating settlements.
  • Managed charge-off accounts, partnering with legal experts to complete accounts and take legal measures as needed.

30 Day Collections

800 Loan Mart
Encino, CA
01.2012 - 12.2013
  • Oversaw accounts with 30-59 days delinquency in designated queue.
  • Performed skip tracing and communicated default consequences to customers.
  • Managed customer interactions related to account repossession.

Customer Service

800 Loan Mart
Encino, CA
01.2010 - 01.2012
  • - Addressed customer service inquiries in a timely manner and managed high call volumes.
  • - Led teams in maintaining game plans and trained new employees.
  • Delivered effective communication and support for customer inquiries.

Office Admin / Escrow Assistant

First American Financial Corporation
Santa Ana, CA
01.2009 - 01.2010
  • Assisted in drafting and evaluating escrow instructions, closing documents, and reports.
  • Managed interactions between clients, lenders, and involved parties to achieve accurate escrow process outcomes.
  • Oversaw and streamlined office operations, enhancing documentation and scheduling efficiency.
  • - Maintained financial records, managed payments, and handled disbursement of funds.
  • Maintained adherence to regulatory standards and corporate policies.

Skills

  • Time management
  • Dependable and responsible
  • Multitasking Abilities
  • Computer skills
  • Organizational skills
  • Flexible and adaptable
  • Teamwork and collaboration
  • Organization and time management
  • Problem resolution
  • Data analysis
  • Collections expertise
  • Customer service
  • Setting production goals
  • Data management expertise
  • Excellent negotiation skills
  • Professional phone skills
  • Skip tracing techniques
  • Clear written communication
  • Reliability
  • Administrative support
  • Filing
  • Clerical support
  • Scheduling
  • Documentation and recordkeeping

Languages

Spanish
Native or Bilingual

Timeline

60-Day, 90-Day, and Charge-off Collections

800 Loan Mart
12.2013 - Current

30 Day Collections

800 Loan Mart
01.2012 - 12.2013

Customer Service

800 Loan Mart
01.2010 - 01.2012

Office Admin / Escrow Assistant

First American Financial Corporation
01.2009 - 01.2010

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Vanessa Alcaraz