Hi, I’m
Kimberly Angustia
Encino,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
years of professional experience
1
Certification
Work History
State Farm
Licensed Team Member
11.2022 - Current
Job overview
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Educated clients on insurance policies and procedures.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed sales strategies to increase sales of insurance policies.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Collected premiums on or before effective date of coverage.
Saks Fifth Avenue
Specialized Operation Associate
08.2021 - 10.2022
Job overview
- Supporting the operations manager with the enforcement of company policies and standards
- Assisting accounting as needed
- Tracking daily operations and reporting or resolving issues
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Increased customer service success rates by quickly resolving issues.
- Perform administrative tasks
- Saks.com Returns department manages typical purchase returns and exchanges
- Ordered online, process by a sales associates in-store
- Process returned merchandise to transfer to warehouse.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Followed shipping and receiving procedures for goods and materials.
- Hero of the Month October 2021
GrubHub.inc
Senior Operation Specialist
12.2015 - 10.2021
Job overview
- Using real-time data, identify potential issues and solve them before they become problems
- Dispatch catering orders
- Dispatch day-to-day Special Group Orders for corporate clients
- Manage order level execution to ensure orders are delivered on time Identify and solve problems; diagnose issues in a data-driven manner and implement solutions
- Competitive Intelligence: Data Collector and Data Entry
- Work with a diverse set of functions and adapt as the business grows
- Employee of the Month January 2021
Education
Gemological Institute of AmericaCarlsbad, CA
Applied Jewelry Professional (Diploma) from Jewelry
08.2022
University Overview
- Jewelry Essentials Certificate
- Colored Stone Essentials Certificate
- Diamond Essentials Certificate
Beverly Hills High School
High School Diploma
06.2012
Skills
- Account Management
- Staff Training
- Attention to Detail
- Product Knowledge
- Customer Service
- Sales Training
- Product and Service Sales
- Excellent People Skills
- Sales Goal Attainment
- Hospitality and Accommodation
- B2B Sales and Customer Service
- POS System Operations
- Cross-Functional Communication
Certification
- Jewelry Essential Certificate, Gemological Institute of America - 03/2022 to 06/2022
- Colored Stone Essential Certificate, Gemological Institute of America - 03/2022 to 06/2022
- Diamond Essential Certificate, Gemological Institute of America - 03/2022 to 06/2022
- Property and Casualty License - 12/2022 to 05/2023
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Timeline
Licensed Team Member
State Farm
11.2022 - Current
Specialized Operation Associate
Saks Fifth Avenue
08.2021 - 10.2022
Senior Operation Specialist
GrubHub.inc
12.2015 - 10.2021
Gemological Institute of America
Applied Jewelry Professional (Diploma) from Jewelry
Beverly Hills High School
High School Diploma
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