Rene Harper

• Maintained positive working relationship with fellow staff and management.
• Responded to member questions regarding plan benefits and provisions.
• Identified potential errors in client information and corrected them accordingly.
• Facilitated communication between clients, providers, and insurers regarding claims processing issues.

Drove sales growth by optimizing Medicare beneficiary on-boarding.

• Interacted with senior population and conducted presentations at churches, centers and homes to sell and promote Medicare products.
• Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.

• Leveraged 30 years of customer experience to create personal engagement with guests.
• Cultivated repeat clientele by delivering consistently high standards of service.
• Exhibited strong capabilities as a leader and mentor.
• Monitored staff performance and addressed issues.
• Ensured compliance with regulatory requirements and industry standards.
• Developed and implemented strategies to increase customer satisfaction and loyalty.

• I maintained dairy inventory with management
• Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
• Conducted market research to identify target audiences and understand competitive landscapes.