Michelle Villarreal
San Antonio,Texas
Summary
Experienced eligibility and healthcare support professional with a strong record of accurate case review, data verification, and regulatory compliance across healthcare and technical environments. Skilled at streamlining processes and supporting teams and members through clear communication, detailed record review, and accurate application handling.
Overview
1
1
Certification
9
9
years of professional experience
Work History
HP - PremAssist - Medicare/Medicaid Eligibility Specialist
Centauri Health Solutions
07.2025 - Current
- Made and received calls with members needing to apply for or obtain or retain Medicaid, Medicare Savings Programs (MSP), and Low-Income Subsidies (LIS), and assessed patient eligibility for Medicaid benefits through screening interviews aligned with Centauri Health Solutions intake workflows. Gathered and verified sensitive personal and financial details to ensure accurate enrollment and recertification, simplified complex regulations and eligibility requirements for members, reviewed case files for accuracy and compliance with established program requirements, guided staff on program requirements and enrollment procedures, analyzed data trends in program performance metrics, and researched discrepancies between submitted forms and available records.
System Administrator
CHGuenther
01.2024 - 10.2024
- Administered Windows servers and Active Directory for CHG manufacturing operations, managed end-user system accounts, permissions, and access rights, and supported smooth system updates and software installs. Maintained server patches, antivirus updates, and system security controls, monitored backup processes and disaster recovery procedures, configured system hardware, software, and network components, set up network devices and VPN access, managed help desk support, troubleshot application errors, assisted IT projects, and created documentation to assist internal teams and end users.
MSP Consultant
Centre Technologies
05.2021 - 01.2024
- Managed and supported 7,000+ devices across 200 client sites using ConnectWise Automate, Microsoft SCCM, Labtech RMM, and Auvik to enhance operational efficiency. Managed Veeam Backup and Replication, Asigra Backup solutions, and enterprise-level antivirus solutions, facilitated Office 365 migrations, administered Active Directory and Azure AD, configured VPN solutions, provided installation and maintenance support for Dell servers, offered end-user support for VMware Horizon View and Citrix tools, supported line-of-business software, led managed services projects, implemented ticketing and CRM systems, assisted with Triplite UPS installation and support, and monitored operations and records.
Proactive Systems Engineer
Helion Technologies
05.2021 - 01.2024
- Managed IT infrastructure for over 50 clients, utilized Autotask and Kaseya for remote management and daily support, configured and supported enterprise phone systems, collaborated with vendors to maintain the IT environment, managed data recovery and retention, deployed and configured Safe titan, managed Azure SQL and SQL storage, identified and troubleshot server replication issues, designed infrastructure solutions, resolved complex incidents through root cause analysis, coordinated upgrades and migrations, hardened systems through patching and access controls, and troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms, and other IT infrastructure components.
Desktop Support Specialist
Texas Digestive Disease Consultants
03.2018 - 03.2021
- Supported the IT infrastructure for 17 clinics across Central Texas, troubleshot hardware and software issues, resolved desktop, laptop, printer, hardware, software, and network problems for medical office users, assisted with the deployment and configuration of network equipment, provided support for Avaya Telecommunications, prepared new clinics for opening, ensured effective communication and collaboration with other teams, administered user accounts for clinic applications, established user accounts for new clinic staff, and maintained access rights and monitored login activity across multiple platforms.
Education
High School Diploma -
Memorial High School
Victoria, TX06-2009
Some College (No Degree) - Information Technologies
Victoria Community College
Victoria, TexasSkills
Personal Information
Title: HP - PremAssist - Medicare/Medicaid Eligibility Specialist
Certification
- HIPAA Security
Timeline
HP - PremAssist - Medicare/Medicaid Eligibility Specialist
Centauri Health Solutions
07.2025 - Current
System Administrator
CHGuenther
01.2024 - 10.2024
MSP Consultant
Centre Technologies
05.2021 - 01.2024
Proactive Systems Engineer
Helion Technologies
05.2021 - 01.2024
Desktop Support Specialist
Texas Digestive Disease Consultants
03.2018 - 03.2021
High School Diploma -
Memorial High School
Some College (No Degree) - Information Technologies
Victoria Community College