Jazmine Jones
Sachse,TX
Summary
I am a Licensed Medicare Sales Agent with 10 years of experience in the industry. Authorized to work in the US for any employer
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Medicare Agent
Humana
07.2022 - 06.2024
- Educate Medicare recipients and assist in choosing a Medicare or indivise dental and vision policy that would best fit their health and financial needs.
- Complete enrollment into a Medicare advantage, Medicare Supplement, Prescription Drug Plan and Individual Dental and Vision Plan.
- Complete sales on inbound and outbound generated leads.
- Convert existing Prescription Drug Plan members into Medicare Advantage Plans.
- Cross sale Standalone Dental and Vision Plans as well as Optional Supplement Benefits for Dental Policies that are included in select Medicare Advantage Plans.
- Verify Medicaid levels and Low Income Subsidy via Marx and Medicaid Eligibility Tool.
- Maintain a 20 percent conversion overall for new Medicare enrollments, existing member plan to plan change, option supplemental benefit, and standalone dental and dental plans.
- Maintain a 90 percent accretion rate.
State Farm Life Response Center Rep
Aston Carter
01.2022 - 03.2022
- Assist State Far Life Agents with the statuses of their pending applications.
Remote Customer Service Supervisor
Atento
02.2021 - 07.2021
- Supervising agents who are to assist in scheduling Covid-19 vaccines for Maryland Department of Health
- Supervised my agents remotely with most of them residing in Florida and in Texas.
Remote Medicare/ ACA Sales Supervisor
Connexion Point
08.2020 - 12.2020
- Responsible for Medicare enrollments
- Handled all prospective customer correspondence, including emails
- Verified customer personal information
- Tracked sales and other KPIs
- Provided customer and agent support
- Provided exceptional customer service.
Tier 2 Mobility
Recruiter.com
01.2020 - 06.2020
- Assist customers through social media outreach via chat support and phone for a leading wireless company
- Mobile devices
Medicare Sales Agent
Dialog Direct
06.2018 - 12.2018
- Take inbound calls and help eligible beneficiaries enroll into a Medicare plan
Cashier
Puff N Snuff
06.2018 - 07.2018
- Assist Customers with educating and choosing the right products for their needs and taking cash and credit and debit card payments
License Sales Producer
Complete Senior Benefits
09.2017 - 07.2018
- Use an automatic outbound dialer to reach out to leads who requested information and find a special election period to help them elect a Medicare plan that would fit their health and financial needs.
- Maintain an average conversion of one sale per day and an average of 2 sales per day in order to receive commissions.
Licensed Sales Agent
National General Insurance
08.2017 - 09.2017
- Assisted Medicare beneficiaries into enrolling into medicare plans
Delivery Driver
Domino's Pizza
06.2017 - 08.2017
- Assist with taking orders, labeling pizza boxes, and delivering orders.
Chat, Email and Phone Agent
PFSweb
03.2017 - 06.2017
- Assist online shoppers for Nyx Cosmetics and Urban Decay with issues, ordering, and payments through Chat, Email and Phone
Customer Service Rep
Pisa Group Inc
08.2014 - 04.2015
Verification Specialist
Aegis Communications Inc
09.2013 - 12.2013
- Take outbound calls and verify members who have enrolled in a healthcare plan with humana
Drive Thru Cashier
Steak N Shake
08.2011 - 01.2012
- Assist customers through drive by taking orders, payment, and bagging food correctly.
Education
High School Diploma -
Creekview High School
Carrollton, TX06.2011
Skills
- Customer Service
- Medicare
- RECEPTIONIST
- RETAIL SALES
- Sales Agent
- Health Insurance
- Telemarketing
- Insurance Sales
- Cold Calling
- Inside Sales
- Salesforce
- Delivery Driver Experience
- Leadership
- Supervising experience
- CRM Software
- Live chat
- E-commerce
- Customer support
- Training & development
- Sales
- LMS
- Analysis skills
- Multi-line phone systems
- Typing
- Microsoft Excel
- Mobile Devices
- Technical Support
- Sales Management
- Payroll
- Google Docs
- IT support
- Dispatching
- Medical billing
- Medical terminology
- Windows
- Order fulfillment
- Data collection
- Microsoft Outlook
- Operating Systems
- Negotiation
- PCI
- Jira
- Confluence
- HIPAA
- Research
- Workforce management
- Management
- Employee evaluation
- Social media management
- Microsoft Office
- IVR
- Conflict management
- Ethernet
- Software troubleshooting
- VPN
- Upselling
- Paychex
- Outbound sales
- Quality assurance
- Mac OS
- Customer relationship management
- Documentation review
- Human resources
- Presentation skills
- Linux
- Technology
Certification
- Insurance Producer License
- Life Insurance License
- Driver's License
Assessments
- Sales skills, 09/01/21, Proficient, Influencing and negotiating with customers
- Customer focus & orientation, 06/01/21, Proficient, Responding to customer situations with sensitivity
- Customer service, 06/01/21, Proficient, Identifying and resolving common customer issues
Personal Information
Title: Licensed Medicare Agent
Timeline
Licensed Medicare Agent
Humana
07.2022 - 06.2024
State Farm Life Response Center Rep
Aston Carter
01.2022 - 03.2022
Remote Customer Service Supervisor
Atento
02.2021 - 07.2021
Remote Medicare/ ACA Sales Supervisor
Connexion Point
08.2020 - 12.2020
Tier 2 Mobility
Recruiter.com
01.2020 - 06.2020
Medicare Sales Agent
Dialog Direct
06.2018 - 12.2018
Cashier
Puff N Snuff
06.2018 - 07.2018
License Sales Producer
Complete Senior Benefits
09.2017 - 07.2018
Licensed Sales Agent
National General Insurance
08.2017 - 09.2017
Delivery Driver
Domino's Pizza
06.2017 - 08.2017
Chat, Email and Phone Agent
PFSweb
03.2017 - 06.2017
Customer Service Rep
Pisa Group Inc
08.2014 - 04.2015
Verification Specialist
Aegis Communications Inc
09.2013 - 12.2013
Drive Thru Cashier
Steak N Shake
08.2011 - 01.2012
High School Diploma -
Creekview High School