Sierra Gilliam
Waverly,VA
Summary
Driven and accomplished professional with a history of excellence in customer service and problem-solving, demonstrated at Qualfon. Skilled in de-escalating conflicts and enhancing customer satisfaction through critical thinking and a positive attitude. Proven track record in reducing contraband instances by thorough inspections, showcasing a goal-oriented mindset and exceptional attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Medicare Agent
Qualfon
08.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Quality Line Owner
Fareva Richmond
07.2022 - 08.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Sales Qualification Agent
SelectQuote
10.2021 - 01.2022
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Correctional Officer
Augusta Correctional Center
06.2019 - 06.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
No Degree - Dental Assisting
Centura College
North Chesterfield ,VA08.2015
High School Diploma -
Hopewell High School
Hopewell, VA06.2009
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Goal-oriented mindset
- Documenting information
- Critical Thinking
- Lead prospecting
Certification
- AHIP Training - 2025
- Licensed in Virginia Medicare, Health, life and annity
- licensed in Arkansas Medicare
Timeline
Licensed Medicare Agent
Qualfon
08.2024 - Current
Quality Line Owner
Fareva Richmond
07.2022 - 08.2024
Sales Qualification Agent
SelectQuote
10.2021 - 01.2022
Correctional Officer
Augusta Correctional Center
06.2019 - 06.2020
- AHIP Training - 2025
- Licensed in Virginia Medicare, Health, life and annity
- licensed in Arkansas Medicare
No Degree - Dental Assisting
Centura College
High School Diploma -
Hopewell High School
Similar Profiles
Nelda QuintanillaNelda Quintanilla
Customer Service Representative at QualfonCustomer Service Representative at Qualfon
Deanna GoodwineDeanna Goodwine
Universal Office Manager at QualfonUniversal Office Manager at Qualfon
DEAIDDRA DOSSDEAIDDRA DOSS
Customer Care Representative / Customer Service at QualfonCustomer Care Representative / Customer Service at Qualfon