Sierra Gilliam
Waverly,VA
Summary
Driven and accomplished professional with a history of excellence in customer service and problem-solving, demonstrated at Qualfon. Skilled in de-escalating conflicts and enhancing customer satisfaction through critical thinking and a positive attitude. Proven track record in reducing contraband instances by thorough inspections, showcasing a goal-oriented mindset and exceptional attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Medicare Agent
Qualfon
08.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Quality Line Owner
Fareva Richmond
07.2022 - 08.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Sales Qualification Agent
SelectQuote
10.2021 - 01.2022
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Correctional Officer
Augusta Correctional Center
06.2019 - 06.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
No Degree - Dental Assisting
Centura College
North Chesterfield ,VA08.2015
High School Diploma -
Hopewell High School
Hopewell, VA06.2009
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Goal-oriented mindset
- Documenting information
- Critical Thinking
- Lead prospecting
Certification
- AHIP Training - 2025
- Licensed in Virginia Medicare, Health, life and annity
- licensed in Arkansas Medicare
Timeline
Licensed Medicare Agent
Qualfon
08.2024 - Current
Quality Line Owner
Fareva Richmond
07.2022 - 08.2024
Sales Qualification Agent
SelectQuote
10.2021 - 01.2022
Correctional Officer
Augusta Correctional Center
06.2019 - 06.2020
- AHIP Training - 2025
- Licensed in Virginia Medicare, Health, life and annity
- licensed in Arkansas Medicare
No Degree - Dental Assisting
Centura College
High School Diploma -
Hopewell High School
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