Jonatee Collins
Pittsburgh,Pa
Summary
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Medicare Agent
eHealth
07.2024 - Current
- Consistently exceeded performance targets while maintaining a 95% adherence score, showcasing attention to detail and commitment to quality standards.
- Managed high-volume client interactions, qualifying and providing tailored insurance solutions.
- Utilized CRM software to ensure accurate tracking of customer interactions and progress, ensuring quality communication and documentation.
- Addressed customer concerns and provided resolutions, contributing to increased client retention rates.
Sales Agent (Insurance)
Tranzact (Willis Towers Watson)
06.2023 - 12.2023
- Conducted cold calls and managed a high volume of customer interactions, maintaining quality while exceeding call quotas.
- Utilized CRM tools to track customer data and ensure the accuracy of information, meeting quality assurance standards.
- Collaborated with team members to ensure consistency and quality in sales strategies and customer interactions.
Insurance Agent
Assurance IQ
01.2023 - 06.2023
- Managed inbound and outbound calls with a focus on delivering high-quality customer service and insurance solutions.
- Ensured accuracy in client data entry and process adherence, supporting quality assurance initiatives.
- Met performance and quality standards in a fast-paced, metrics-driven environment.
Survey Representative
ShiftSmart
08.2022 - 01.2023
- Conducted over 250 outbound calls daily, focusing on maintaining high standards of data accuracy and customer engagement.
- Identified customer feedback trends and escalated issues to improve overall service quality.
- Demonstrated strong problem-solving skills, ensuring that data collection and reporting were accurate and met quality requirements.
Sales Development Intern
CourseCareers
09.2022 - 12.2022
- Gained hands-on experience in sales prospecting and CRM utilization, learning to ensure accurate and high-quality data entry.
- Applied industry best practices to improve outreach strategies, ensuring consistent quality across customer interactions.
Delivery Driver
Trillium Drivers
11.2018 - 03.2020
- Ensured timely and accurate delivery of goods, meeting performance and quality standards.
- Managed logistics to optimize delivery efficiency, focusing on customer satisfaction and service quality.
Education
Bachelor of Science - Business Management
Western Governors University
01-2025
High School Diploma - undefined
Woodland Hills High School
Skills
- Quality Assurance & Process Improvement: Data analysis, issue identification, troubleshooting, process optimization, compliance monitoring
- Customer Relationship Management (CRM): Salesforce
- Analytical & Detail-Oriented: Identifying trends, quality reporting, maintaining documentation
- Problem-Solving & Conflict Resolution: Managing customer concerns, troubleshooting, critical thinking to resolve issues
- Performance Metrics & Reporting: Tracking KPIs, adherence to quality standards, reporting performance, and suggesting improvements
- Communication & Collaboration: Cross-functional communication, feedback delivery, team collaboration, and customer interaction
- Time Management & Efficiency: Managing multiple tasks, working independently, meeting deadlines in a fast-paced environment
Accomplishments
- Consistently exceeded performance and quality targets, including a 95% adherence score at eHealth, showcasing a strong focus on quality control and process optimization.
- Achieved an Uber rating of 4.95, demonstrating a commitment to maintaining high customer service standards.
- Managed high-volume calls and interactions, ensuring that quality metrics were met while maintaining efficient performance in a sales-driven environment.
- Completed comprehensive sales and customer service training, focusing on quality assurance practices in communication, data accuracy, and issue resolution.
Certification
- Pennsylvania Life / Health Insurance License
- AHIP Certification - 2024/2025
Languages
English
Native or Bilingual
French
Elementary
Timeline
Licensed Medicare Agent
eHealth
07.2024 - Current
Sales Agent (Insurance)
Tranzact (Willis Towers Watson)
06.2023 - 12.2023
Insurance Agent
Assurance IQ
01.2023 - 06.2023
Sales Development Intern
CourseCareers
09.2022 - 12.2022
Survey Representative
ShiftSmart
08.2022 - 01.2023
Delivery Driver
Trillium Drivers
11.2018 - 03.2020
High School Diploma - undefined
Woodland Hills High School
Bachelor of Science - Business Management
Western Governors University
Tools & Technologies
- CRM Systems: Salesforce
- Data Analysis & Reporting Tools: Microsoft Excel, Google Sheets
- Quality Assurance Tools: JIRA
- Microsoft Office Suite: Word, PowerPoint