Steven Williams

Delivered exceptional customer service in telesales as a Humana DMS Agent, maintaining a perfect CQ score of 100% for the month of February 2024.

Executed responsibilities as P5 agent, addressing client inquiries and resolving issues efficiently within Humana's framework.

Achieved and exceeded AEP targets annually to drive organizational success.

Reviewed current medical insurance coverage; developed a transition plan offering additional benefits and financial savings.

• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.

• Manage the sales and marketing of Medicare Supplements and Indemnity products; maintain a safe work environment adhering to OSHA standards.

• Marketed and sold health, life, and annuity products providing the client additional benefits for new and existing policies.

• Reviewed and presented Medicare programs.

• Designed and developed a monthly media package including, but not limited to, a magazine, advertising, special events, local coupons; managed and directed the activities of a team of media specialists.

• Analyze corporate sales and sales personnel, develop a training program to enhance productivity, and ensure employees follow Medicare guidelines.

• Marketed and sold health, life, and annuity products providing the client additional benefits for new and existing policies.

• Sold and marketed advertising for businesses, companies, and corporations in SW Pasco County.