Paul Fotheringham
Driver
American Fork,UT
Summary
Dedicated professional with over 30 years of driving experience in Utah, demonstrating an exemplary safety record with only one moving violation in the past 15 years.
Proven expertise in efficiently navigating delivery routes while ensuring strict compliance with cannabis regulations, along with attention to detail for accurate and timely deliveries.
Comprehensive knowledge of Utah's regions and cannabis medications supports a commitment to exceptional customer service. A passion for driving and engaging with customers fosters my approach to delivering wholesomeness.
Overview
30
30
years of professional experience
Work History
Licensed Medicare Agent
GoHealth LLC
Lindon, UT
06.2021 - 01.2026
- Enroll eligible Medicare beneficiaries into appropriate health insurance plans based on their needs.
- Abide and comply with Federal Medicare rules and regulations.
- Adherence to SOPs from the management team to achieve goals.
- Facilitated enrollment processes for clients, ensuring compliance with company protocols.
- Developed training materials for new agents, enhancing onboarding efficiency and knowledge retention.
Customer Care Agent
Purple Innovations
Orem, UT
01.2019 - 05.2021
- Customer Care Agent for Purple taking inbound phone calls.
- Returns team for Purple to assist customers in getting refunded for returned orders.
- Operations Team assisting customers with replacing products and ensuring the delivery of new orders.
- Quality Assurance and Customer Experience Team
Loan Transaction Coordinator
Alliance Lending Services
Sandy, UT
03.2018 - 01.2019
- Manage loan transactions for borrowers for FHA, USDA, Conventional, and new construction home loans via Unify CRM
- Generate and submit loans with lenders using Calyx/Point Loan Origination Software
Education
High School Diploma -
American Fork High School
American Fork, UT05-1997
Skills
- Clear communication
- Tech savvy
- Performance Reporting
- Microsoft proficient
- Positive attitude
- Problem-solving skills
- Customer service and care
- Documenting information
- Ensuring customer satisfaction
- Critical thinking
Timeline
Licensed Medicare Agent
GoHealth LLC
06.2021 - 01.2026
Customer Care Agent
Purple Innovations
01.2019 - 05.2021
Loan Transaction Coordinator
Alliance Lending Services
03.2018 - 01.2019
High School Diploma -
American Fork High School
CIVIC ACTIVITIES
Volunteer for Little Heroes Foundation, Red Cross Blood Bank, Sunday School Teacher