Ericka Gomez
Hialeah,FL
Summary
Experienced with Medicare regulations and client consultation, ensuring compliance and satisfaction. Utilizes analytical skills to interpret policies and provide accurate guidance. Track record of effective communication and teamwork in dynamic environments.
Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Medicare Specialist
National Medicare Group
03.2025 - Current
- Created a streamlined onboarding process that improved retention rates among newly licensed specialists joining the team.
- Enhanced overall customer experience through empathetic communication and active listening skills.
- Championed continuous improvement initiatives within the organization, leading to enhanced operational efficiency and heightened levels of employee engagement.
- Implemented proactive follow-up strategies to maintain strong ongoing relationships with existing clients.
- Increased client satisfaction by efficiently addressing and resolving Medicare-related concerns.
Licensed Insurance Agent
TrueCoverage LLC
03.2024 - Current
- Selling health Insurance through the marketplace.
- Providing excellent customer service.
- Helping customers choose health plans.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Amazon Delivery Driver
Amazon DSP
01.2023 - 10.2023
- I delivered Amazon orders and sometimes up to 75 pounds a load. I provided great customer service to my customers when I would get of the truck to deliver the packages.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Associate
The Home Depot
05.2021 - 11.2022
- In this department I handled huge orders, sales, and returns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
Retail Sales Associate
Burlington Stores
03.2019 - 05.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Amazon Warehouse Associate
Amazon
06.2020 - 02.2021
- Maintained a safe working environment
- Took orders and packed items for customer deliveries
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Cashier/Customer Service
Wingstop
04.2019 - 03.2020
- I made sure that my job was done well. When it came to customers I treated them nice and I never let anything get in the way of my job.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate's degree - Accounting
Florida National University-Main Campus
Hialeah, FL04.2023
Skills
- English
- Sales Experience (3 years)
- Time management
- Accounts receivable
- Logistics
- Warehouse Management
- Inside sales
- Multilingual (10 years)
- Cashiering
- Materials Handling
- Accounts Payable
- Financial Report Writing
- Pricing
- Order Picker
- Crew Member
- Shipping & Receiving
- Manufacturing
- Performance marketing
- Customer service
- Food Service
- Freight Experience
- Pallet Jack
- Leadership
- Spanish
- English (10 years)
- Microsoft Powerpoint
- Accounts payable
- Customer Service
- Microsoft Word
- Analysis skills
- Sales
- Merchandising
- Retail sales
- Cash handling
- Windows
- Accounting
- Conflict management
- Warehouse Distribution Experience
- Management
- Negotiation
- Driving
- Organizational skills
- Spanish (10 years)
- QuickBooks
- Communication skills
- Tax experience
- Packaging
- Financial planning
- Typing
- Freight
- Restaurant experience (3 years)
- Order Picking
- Marketing
- Bookkeeping
- Microsoft Excel
- Technical support
- Microsoft Office
- Team management
- RF Scanner
- Financial services
- Serving (3 years)
- Cash register
- Computer skills
- Warehouse Experience
- Upselling
- Assembly
- Bilingual
Certification
- Driver's License
- Health Insurance License
- Life & Health Insurance License
- Insurance Producer License
- National Producer Number (NPN): 21151446
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Licensed Medicare Specialist
National Medicare Group
03.2025 - Current
Licensed Insurance Agent
TrueCoverage LLC
03.2024 - Current
Amazon Delivery Driver
Amazon DSP
01.2023 - 10.2023
Customer Service Associate
The Home Depot
05.2021 - 11.2022
Amazon Warehouse Associate
Amazon
06.2020 - 02.2021
Cashier/Customer Service
Wingstop
04.2019 - 03.2020
Retail Sales Associate
Burlington Stores
03.2019 - 05.2021
Associate's degree - Accounting
Florida National University-Main Campus
Similar Profiles
Chase McCallumChase McCallum
Medicare Sales Agent at National Medicare GroupMedicare Sales Agent at National Medicare Group
Andrew K. KeenanAndrew K. Keenan
Health Insurance Specialist at Department of Health and Human Service / Centers for Medicare and Medicaid Services / Center for Medicare/ Performance-Based Payment Policy Group (P3)Health Insurance Specialist at Department of Health and Human Service / Centers for Medicare and Medicaid Services / Center for Medicare/ Performance-Based Payment Policy Group (P3)
Cynthia EndrizalCynthia Endrizal
Lead Fellow at Centers for Medicare and Medicaid Services (CMS), Office of Group Director Quality Improvement & Innovation Group, Center for Clinical Standards & QualityLead Fellow at Centers for Medicare and Medicaid Services (CMS), Office of Group Director Quality Improvement & Innovation Group, Center for Clinical Standards & Quality
YESICA CRUZYESICA CRUZ
Senior Community Health Nurse at FLORIDA DEPARTMENT OF HEALTH IN DADE COUNTYSenior Community Health Nurse at FLORIDA DEPARTMENT OF HEALTH IN DADE COUNTY
Elijah RebolledoElijah Rebolledo
Kitchen Hand at Chef MelKitchen Hand at Chef Mel