Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chante Yuban

Houston

Summary

Dedicated customer service representative who provides exceptional customer service through active listening and problem-solving skills. Call center representative with expertise in providing customer support in high call volume environments. Customer-oriented representative successful at trouble shooting and handling customer support issues in a timely manner. Energetic customer representative with strong time management skills who thrives in a fast-paced dynamic environment. Exceptional computer aptitude and telephone etiquette.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Licensed Medicare Specialist

HealthPlanOne
07.2022 - Current
  • Educated clients on Medicare options and benefits to enhance understanding and engagement.
  • Assisted in navigating enrollment processes, ensuring compliance with regulatory standards.
  • Developed tailored Medicare plans aligning with client needs and healthcare goals.
  • Streamlined workflows for application processing to improve efficiency and reduce turnaround time.

Licensed Insurance Agent

National General Insurance
03.2021 - 01.2022
  • Tasked with executing reasonable diligence and care in conducting business with insurers in 47 states and comply with all guidelines from institutional clients pertaining to data gathered for policies the insurer assumes for the agent. Evaluate prospective customers to determine insurance coverage needs and assess eligibility to recommend pertinent coverage options.
  • TX (Remote)

Licensed Insurance Broker

WE Insurance
01.2015 - 01.2017
  • Created competition in among the various insurance marketplaces in order to drive the optimal results for my clientele. Negotiated term length, premiums, enhancements and risk eligibility among domestic and foreign carriers. Consistently attained commissions from both standard and non-standard agencies.

Sales Agent

Farmers Agent
01.2013 - 01.2015
  • Operated in a high-volume call center environment. Responded to customer inquiries regarding various insurance risks. Remained current on state specific product offerings, enhancements and/or changes and modifications.

Education

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CSUN
Northridge, CA

Skills

Strong communication skills

Certification

AHIP

Timeline

Licensed Medicare Specialist

HealthPlanOne
07.2022 - Current

Licensed Insurance Agent

National General Insurance
03.2021 - 01.2022

Licensed Insurance Broker

WE Insurance
01.2015 - 01.2017

Sales Agent

Farmers Agent
01.2013 - 01.2015

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CSUN
Chante Yuban