Lorennnys Cabrera
Fort Myers,FL
Summary
Strong background in health insurance and proven track record of successfully guiding clients through the complexities of medicare plans and getting them enrolled on the first call. Highly skilled in building and maintaining client relationships, providing exceptional customer service and exceeding my sales targets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Medicare Specialist
United Healthcare, UHG
2021.05 - 2024.01
- Streamlined the enrollment process for new clients, resulting in a higher rate of successful enrollments.
- Increased client satisfaction by efficiently addressing and resolving Medicare-related concerns.
- Ensured I recommended and enrolled the medicare clients into the most comprehensive plan available to them.
- Enrolled medicare recipients into regulars MAPD plans as well as PDP & supplemental plans.
- Also enrolled certain medicare recipients into specific group retiree medicare plans selected and tailored by their previous employer
Customer Service Representative
Simply Healthcare Plans Inc.
2018.01 - 2021.05
- Assisted medicaid recipients with verifying coverage for specific services and products under their current plan.
- Assisted customers in navigating the company website improving overall user experience.
- Managed prior authorization forms sent in by providers for certain medications and/or services.
- Scheduled free rides to and from Dr's appointments, pharmacies, and hospitals for the medicare recipients as allowed by the plan
Education
High School Diploma -
Miami Sunset Senior High School
Miami, FL06.2016
Skills
- Goal-oriented mindset
- Active 2-40 health insurance license
- currently licensed in every state
- 2024 AHIP completed
- Organizational skills
- Strong communication skills
- Telephone Etiquette
Certification
2-40 health insurance license
Timeline
Licensed Medicare Specialist
United Healthcare, UHG
2021.05 - 2024.01
Customer Service Representative
Simply Healthcare Plans Inc.
2018.01 - 2021.05
High School Diploma -
Miami Sunset Senior High School
2-40 health insurance license
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