Janet Aley
Cleveland,NY
Summary
Dynamic Licensed Medicare Specialist with extensive knowledge of CMS guidelines and strong communication skills. Successfully enhanced client satisfaction through personalized support and effective problem-solving. As an Outreach Representative at Committed Home Care, I fostered community engagement and developed strategic partnerships, significantly expanding outreach efforts and improving service awareness. Very Knowledgeable of MLTC Medicaid as well as obtaining Medicaid through income sheltering pooled trusts.
Overview
7
7
years of professional experience
Work History
Licensed Medicare Specialist
Self Employed
01.2021 - Current
- Increased client satisfaction by efficiently addressing and resolving Medicare-related concerns.
- Developed targeted marketing materials to boost outreach efforts and generate qualified leads.
- Provided exceptional customer service by promptly responding to inquiries and offering personalized support.
- Regularly attended industry conferences and workshops to stay abreast of evolving trends and best practices within the field of Medicare services.
Outreach Representative
Committed Home Care
12.2019 - 04.2025
- Cultivated a welcoming and accessible environment for diverse groups of community members to engage with the organization''s mission and services.
- Increased community engagement by organizing and participating in outreach events.
- Conducted presentations to educate the public on the importance of our mission and services provided.
- Set up appointments with interested customers according to schedule availability.
- Developed extensive knowledge of products and services to better assist customers.
- Organized networking opportunities between key stakeholders within the community to facilitate collaboration.
- Educated customers on product and service benefits, explaining features and answering questions.
Caregiver
Committed Home Care
06.2018 - 12.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Associate of Science - Business Management/Accounting
Utica School of Commerce
Canastota NY01-1991
Skills
- Strong communication skills
- Needs assessment
- In-depth medicare knowledge
- CMS guidelines
- Public speaking
- Networking and relationship building
United Health Care Syracuse Market Top DSNP Producer Quarter 2 2022
Top Dual Special Needs Plan Producer with United Health Care
2022 Quarter 2
Timeline
Licensed Medicare Specialist
Self Employed
01.2021 - Current
Outreach Representative
Committed Home Care
12.2019 - 04.2025
Caregiver
Committed Home Care
06.2018 - 12.2019
Associate of Science - Business Management/Accounting
Utica School of Commerce
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