Brandon Farias
Denton,TX
Summary
Dynamic and adaptable professional with over 5 years of experience in customer service, insurance sales, and team leadership. Licensed in Life & Health Insurance in Texas, with a proven track record of delivering exceptional client support while efficiently managing administrative processes and training new hires. Committed to leveraging skills and expertise to contribute to a growth-oriented team in a full-time, salary-based role, whether remote or on-site. Passionate about fostering positive client relationships and driving team success through effective collaboration and innovative solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Medicare Specialist
Kaiser Permanente
Denton, TX
09.2025 - 12.2025
- Assisted Medicare-eligible members during the Annual Enrollment Period (AEP) with plan comparisons, enrollment decisions, and coverage explanations.
- Conducted inbound and outbound consultations to identify healthcare needs and recommend appropriate Medicare Advantage and Part D plans.
- Explained benefits, costs, provider networks, prescriptions, and coverage limitations in a clear, compliant, and customer-friendly manner.
- Maintained strict adherence to CMS compliance guidelines, call quality standards, and documentation requirements.
- Provided high-volume customer support in a fast-paced environment while maintaining professionalism and empathy.
- Accurately documented interactions and enrollment activity using CRM and internal systems.
Master General Agent
American Income Life
Dallas, TX
08.2020 - 08.2025
- Promoted from agent to team manager within 3 months due to high performance and leadership.
- Trained, managed, and mentored new agents in sales techniques, compliance, and client service.
- Delivered tailored life and supplemental insurance consultations to union members and families.
- Maintained accurate records and followed up on applications and client inquiries.
Customer Associate
QuikTrip
Denton, TX
01.2018 - 12.2021
- Provided fast, friendly, and accurate service in a high-volume environment.
- Operated POS systems, processed transactions, and maintained clean, well-stocked areas.
- Assisted customers with questions, returns, and daily needs while maintaining store standards.
- Collaborated with team members and shift leaders to ensure smooth daily operations.
Life Insurance Broker
Family First Life (FFL)
Dallas, TX
10.2021 - 10.2021
- Contracted with 8+ carriers to provide life insurance solutions for clients across Texas.
- Conducted phone-based consultations and handled policy recommendations and processing.
Customer Associate – Garden Center & Service Desk
Lowe’s Home Improvement
Denton, TX
01.2017 - 12.2018
- Assisted customers in selecting outdoor products and landscaping supplies.
- Handled online order calls, updates, returns, and in-store support with professionalism.
- Maintained organized displays and ensured high standards of customer satisfaction.
Billing/Office Assistant
Castle Hills Motors
Lewisville, TX
01.2016 - 12.2017
- Collected monthly auto payments and managed spreadsheets to track sales metrics.
- Scheduled appointments, responded to customer calls and emails, and supported sales staff.
Material Processor
Assurant Solutions
Lewisville, TX
01.2015 - 12.2016
- Inspected and recorded data on electronic devices to ensure quality control.
- Entered daily productivity into internal systems with accuracy.
Education
Business (Associate) -
Dallas Christian College
Dallas, TX12.2020
Skills
- Closing sales
- Microsoft Excel
- CRM & Data Entry (Microsoft Excel, Word, Google Workspace)
- Cold calling
- Market research
- Life & Health Insurance (Licensed
- CRM software
- Professional networking
- Sales strategy
- Social media marketing
- Windows
- Managing client accounts
- Lead generation
- Upselling
- Negotiation
- Remote Work Platforms (Zoom, Slack, CRM tools)
- Digital marketing
- Typing: 60 WPM
- Sales team management - Largest sales team managed (6-10 team members)
- Client referrals
- Appointment Scheduling & Follow-up
- Team Supervision & Leadership
- English & Spanish
- Bilingual
- Health insurance sales
Certification
- Life & Health Insurance License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Licensed Medicare Specialist
Kaiser Permanente
09.2025 - 12.2025
Life Insurance Broker
Family First Life (FFL)
10.2021 - 10.2021
Master General Agent
American Income Life
08.2020 - 08.2025
Customer Associate
QuikTrip
01.2018 - 12.2021
Customer Associate – Garden Center & Service Desk
Lowe’s Home Improvement
01.2017 - 12.2018
Billing/Office Assistant
Castle Hills Motors
01.2016 - 12.2017
Material Processor
Assurant Solutions
01.2015 - 12.2016
Business (Associate) -
Dallas Christian College