Shellie Buford
Portsmouth,VA
Summary
Performance-oriented sales and services giant offering exceptional record of achievement over 20-year career. Tenacious group leadership with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Results-focused sales closer offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Licensed Medicare Specialist
Assured Partners Financial Group
- Increased client satisfaction by efficiently addressing and resolving Medicare-related concerns.
- Developed targeted marketing materials to boost outreach efforts and generate qualified leads.
- Continuously exceeded performance metrics, establishing new benchmarks for success within the team.
- Reduced client confusion around Medicare options by creating easy-to-understand informational resources.
- Facilitated smooth transitions between healthcare providers by meticulously coordinating coverage updates and changes.
- Maintained up-to-date knowledge of industry regulations, ensuring accurate information dissemination.
Medicare & Life Insurance Field Representative
Universal Services Of America
09.2017 - Current
- Led sales team, offering direction and coaching.
- Developed strong relationships with underwriters, ensuring favorable terms for clients and efficient processing of applications.
- Conducted informative seminars for local community groups to raise awareness about the benefits of life insurance protection, generating positive word-of-mouth advertising opportunities among attendees.
- Assisted in training new team members, resulting in increased productivity and overall team performance.
- Established daily communication channels between Sales Management Assistants across different territories to share best practices and improve overall team performance results.
- Collaborated closely with marketing team to create targeted sales campaigns that generated quality leads.
- Developed strong relationships with clients for repeat business, leading to a consistently high client retention rate.
Medicare AEP Consultant
Optima Health
09.2016 - 01.2021
- Assisting medicare and medicaid clients and prospective clients with selecting health options during open enrollment and medicare advantage open enrollment
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
Retail Sales Supervisor
Cox Communications
06.2014 - 01.2017
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Bachelor of Science - Financial Planning
Southern New Hampshire University
Hooksett, NH12.2025
Associate Of Arts And Sciences - Fashion Design
Bauder College
Atlanta, GA12.2001
Advanced Studies Diploma -
I C Norcom High School
Portsmouth, VA06.1998
Skills
- Financial Due Diligence
- Group Project Manager
- Employee Motivational
- Persuasive Communication Style
- Microsoft Office Expert
- Financial Services Manager
- Strategic Financial Planning
- Conflict Resolution
- Upselling and Cross Selling
- Deal Closing
- Effective negotiation
- Growth planning
Certification
- Licensed Personal Lines, Life Insurance - 2016
- Licensed Medicare - 2016
- Licensed Life, Health and Annuities - 2017
- Licensed Covid Contact Tracer - 2020
- Certified MixxedFit,Dance facilitator MixxedFit - 2017
- Certified Personal Trainer, ISSA - 2023
Timeline
Medicare & Life Insurance Field Representative
Universal Services Of America
09.2017 - Current
Medicare AEP Consultant
Optima Health
09.2016 - 01.2021
Retail Sales Supervisor
Cox Communications
06.2014 - 01.2017
- Licensed Personal Lines, Life Insurance - 2016
- Licensed Medicare - 2016
- Licensed Life, Health and Annuities - 2017
- Licensed Covid Contact Tracer - 2020
- Certified MixxedFit,Dance facilitator MixxedFit - 2017
- Certified Personal Trainer, ISSA - 2023
Licensed Medicare Specialist
Assured Partners Financial Group
Bachelor of Science - Financial Planning
Southern New Hampshire University
Associate Of Arts And Sciences - Fashion Design
Bauder College
Advanced Studies Diploma -
I C Norcom High School
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