Tamara Hernandez
Corpus Christi,TX
Summary
Many years of experience in customer service customer support customer care and customer relations. Many years of experience in property management and cosmetology working with the public for over 25 years.
Goal-oriented customer service representative and effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering 25+-year background generating new business by selling various insurance plans and experience in real estate and cosmetology
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Medicare Sales Representative
Results Cx
Corpus Christi, TX
09.2023 - Current
- Provided information and answered questions about Medicare health insurance plans to potential customers.
- Developed sales strategies to target new customers and retain existing clients.
- Conducted initial customer screenings to determine eligibility for Medicare health plans.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Identified customer needs and recommended appropriate coverage options.
- Assisted customers with enrollment processes by completing paperwork, submitting applications and collecting payments.
- Resolved customer complaints promptly while providing excellent customer service.
Mac Expert
Concentrix
, United States
01.2022 - 03.2023
- Sales Advisor II, Mac expert, customer service support and resolution, tech support
Assistant Property Manager
Willowick Residential
Corpus Christi, TX
05.2000 - 05.2015
- Role responsibility included the area of resident care in placing work orders, walking all vacant units and places assessments Filing NTV or Evictions, sending out notices, renewals, account management and budget along with payroll
Education
High School Diploma -
Richard King High School
07-1991
Skills
- Computer networking
- Product demos
- Project management
- Technical sales
- Sales
- Analysis skills
- Pre-sales
- Salesforce
- Technology sales
- Account management
- Outside sales
- Marketing
- Section 8
- Landlord-tenant law
- OneSite
- Yardi
- Conflict management
- Customer service
- Property management
- Technical support
- Software troubleshooting
- VPN
- Help desk
- Communication skills
- DNS
- IT support
- Microsoft Windows Server
- Mac OS
- Mobile devices
- Windows
- Network administration
- Networking capabilities
- In-depth product knowledge
- Cross-selling proficiency
- Up-selling techniques
- Lead Conversion
- Eligibility Determination
- Strong presentation skills
- Performance Tracking
- Community Engagement
- Cold calling expertise
- Client Prospecting
- Bookkeeping Support
- Customer Billing
- HIPAA Compliance
- Customer Engagement
- Risk Mitigation
- Lead Development
- Account Management
- Asset Protection
- Loss Coverage Determination
- Clientele Development
- Policyholder Communication
- Direct Marketing
- Policy sales
- Consumer Segmentation
- Financial Due Diligence
- Sales Reporting
- Service Marketing
- Business Planning
- Document Control
- Customer Referrals
- Asset protection expertise
- Interpersonal Skills
- Decision-Making
- Life Insurance
- Professional Demeanor
- Policy Changes
- Active Listening
- Claims Information Gathering
- Professionalism
- Consultative Sales Approach
- Analytical Thinking
- Excellent Communication
- Teamwork and Collaboration
- Insurance Policy Sales
- Reliability
- Self Motivation
- Records Maintenance
- CRM Software
- Written Communication
- Call Center Customer Service
- Reference selling
- Effective Communication
- Customer Account Review
- Client Relations
- Time Management
- Policy adjustment knowledge
- Goal Setting
Additional Information
Experienced in customer relations
Timeline
Medicare Sales Representative
Results Cx
09.2023 - Current
Mac Expert
Concentrix
01.2022 - 03.2023
Assistant Property Manager
Willowick Residential
05.2000 - 05.2015
High School Diploma -
Richard King High School