Taylor Armstrong
Venice,FL
Summary
Adept at enhancing customer experiences and streamlining operations, I significantly improved vehicle management efficiency at Matthew Curry Ford. Skilled in safety protocols and customer service, my ability to adapt and communicate effectively fostered positive customer feedback and operational excellence. Demonstrating reliability and creative problem-solving, I excel in fast-paced environments, ensuring satisfaction and safety.
Overview
5
5
years of professional experience
Work History
Lot Porter/Valet
Matthew Curry Ford
Nokomis, FL
11.2023 - Current
- Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
- Communicated with service team and other staff to assist customers.
- Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
- Streamlined vehicle inventory management through regular updates and effective communication with sales staff.
- Enhanced customer satisfaction by maintaining a clean and organized vehicle lot for easy access and visibility.
- Optimized space utilization within the lot, rearranging vehicles strategically to maximize capacity and accessibility.
- Enhanced intake process by greeting and assisting customers promptly.
- Maintained safety standards within the lot, conducting regular inspections and reporting any hazards or damages promptly.
- Communicated with coworkers and managers about completed duties.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Parked and retrieved cars according to customer needs.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Answered guest's questions about property amenities and services.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
- Promoted repeat business through friendly interactions and consistent delivery of prompt service to all customers.
- Upheld cleanliness standards in the valet area by removing trash, sweeping debris, and organizing equipment daily.
- Drove varied vehicles, including luxury and sports models, safely and legally.
Meat Department Associate
Publix
5100 Clark Rd, Sarasota, FL, 34233
08.2022 - 09.2023
- Restocked products based on available inventories and customer demands.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Cut meats to customer specifications and answered questions about specialty products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Concession Cashier
AMC Theatres
8201 S Tamiami Trail, Sarasota, FL, 34238
01.2020 - 08.2022
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Created and maintained reports of sold tickets and payments received.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Greeted over 30 customers per day and determined best approach to provide optimal service.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
High School Diploma -
Algonquin Regional High School
Northborough, MA06.2021
Skills
- Creative Solutions
- Order Accuracy
- Customer Experience
- Safety Codes
- Station Preparation
- Cash Register Operations
- Surface Cleaning
- Machinery Upkeep
- Customer Inquiries
- Safe Work Practices
- Active Listening
- Credit Card Payment Processing
- Promotional Support
- Money Handling Abilities
- Managing Multiple Tasks
- Time Management
- Teamwork
- Maintaining property
- Property maintenance
- Work independently
- Team communications
- Safety awareness
- Ensuring customer satisfaction
- Running errands
- Parking lot coordination
- Vehicle transportation
- Dependability
- Parking lot maintenance
- Lot maintenance
- Teamwork and collaboration
- Attention to detail
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Stress tolerance
- Self motivation
- Professionalism
- Time management abilities
Timeline
Lot Porter/Valet
Matthew Curry Ford
11.2023 - Current
Meat Department Associate
Publix
08.2022 - 09.2023
Concession Cashier
AMC Theatres
01.2020 - 08.2022
High School Diploma -
Algonquin Regional High School