Kimberly Bagley
Hyattsville,MD
Summary
Accomplished in public speaking and a proven track record of exceptional customer service, Excel in outreach and as a military spouse, an expert in engaging with military community. Demonstrated expertise in coordinating and conducting briefings.
Overview
20
20
years of professional experience
Work History
Tricare Community Liaison
Humana Government Business
WAH MD
11.2017 - Current
- Conduct Tricare briefings for active duty and National Guard and reserve units, in-person and virtual.
- Communicate with beneficiaries by phone and email to answer questions and concerns.
- Respond professionally and timely to secure messages from providers regarding certifications, credentialing and claim issues.
- Research and respond to complaints/grievances as needed.
- Participate in special projects communicating and obtaining information from provider offices.
Tricare Education Specialist/Enrollment Specialist
Health Net Federal Services
Arlington, VA
02.2005 - 11.2017
- Coordinated and supported requested education and briefing activities for MTF staff, Active Duty and National Guard and Reserve units.
- Visited Congressional district offices and educated congressional leaders and office staff as needed.
- Responded to beneficiaries questions and concerned by phone and email.
- Researched and responded to grievances and complaints.
- Processed enrollment applications for Tricare beneficiaries with requirements for timeliness and accuracy.
Education
Business Courses
Union Technical Institute
Neptune, NJSkills
- Public Speaking
- Scheduling and Planning
- Excellent Customer Service Skills
- Multi-tasker
Timeline
Tricare Community Liaison
Humana Government Business
11.2017 - Current
Tricare Education Specialist/Enrollment Specialist
Health Net Federal Services
02.2005 - 11.2017
Business Courses
Union Technical Institute