Hi, I’m
Kimberly Baglio
Fort Worth,TX
The mind is everything. What you think, you become.
Gautama Buddha
Summary
Enthusiastic Global Ticketing Support Specialist with 21 years experience eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Sales, Travel rules, Fares, Taxes, Customer Accommodations and Training for Airline Agents Globally needing assistance and motivated to learn. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
25
years of professional experience
Work History
Delta Air Lines
Airline Global Ticketing Specialist
03.1999 - 10.2021
Job overview
- Analyzed Airline Agents needs and identified troubleshooting methods needed for quick resolution.
- Responded to all Delta Airline Agents and Global partner agents with support request ticketing to Customers support and resolving concerns, patiently walking individuals through troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Troubleshoot areas such as ticketing, fares and fare rules, amounts and each countries individual rules to travel from country to country.
- Streamline repair processes and update procedures for customer support immediate action and consistency.
- Documented all transactions and support interactions in system for future reference.
- Broke down and evaluated user problems for all departments for airport agents to reservation agents resolving all problems agents are having with personal expertise and probing questions.
- Devised solutions for issues related to Agents and Airline Software in all global departments for Delta agents globally, working closely, via phone, email, live chat and web teleconference.
- Managed over 50 customer calls per day solving problems for outside agents.
Lifetime Fitness Clubs
Operations Specialist
07.2023 - Current
Job overview
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
South Garland High SchoolGarland, TX
High School Diploma
Skills
Support supervisor for all Delta Airline agents and their global partners, helping with all questions, problem solving, customer satisfaction resolution, pricing fares domestically and internationally along with all countries different taxes and rules for traveling in and out of their countries
- Knowledge of all Delta's different software programs
- Airline industry knowledge
- Friendly and professional communications and service
- Payment processing
- Knowledge in global transportation rules and taxes
- Reservations rules, booking, ticketing, procing and repricing and reissuing tickets
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Specialist
Lifetime Fitness Clubs
07.2023 - Current
Airline Global Ticketing Specialist
Delta Air Lines
03.1999 - 10.2021
South Garland High School
High School Diploma