Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Baird

Elgin,IL

Summary

Motivated professional with a proven track record of 15+ years in building strong business acumen, specializing in customer service, hospitality, and service industries. Exceptional at delivering outstanding customer experiences, driving revenue growth, and fostering long-term client relationships. Skilled in implementing effective strategies to optimize operational efficiency and exceed organizational goals. Committed to continuously enhancing customer satisfaction and delivering top-notch service in dynamic and fast-paced environments.

Overview

14
14
years of professional experience

Work History

Catering Consultant/ Liquor Store Clerk

Publix
07.2023 - 02.2025
  • Worked alongside customer service and fresh departments to reach business analysis-driven objectives.
  • Promoted the Publix Catering program through scheduled sales calls, targeting various organizations.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Managed cash flow, reconciled POS systems and balanced end-of-day transactions.
  • Facilitated the implementation of corporate mandated merchandising strategies.
  • Monitored price adjustments, generated tags and labels, conducted daily random and assigned inventory counts, and monitored AR for both DSD and LV items, as well as built stock for upcoming promotions.
  • Conducted weekly check-ins with distribution reps to discuss promotions, product inventory, and tastings.

Admissions Coordinator

Recovery Unplugged
06.2022 - 02.2023
  • Planned, coordinated, and evaluated direct and indirect facility assessments, patient admissions, and transfers.
  • Assisted administration, physicians, and clinical staff in the assessment of pending admits, determining the appropriate level of care, and communicated pending admissions to the Medical Department.
  • Verified the coverage requirements, exclusions, and limitations of prospective and current patient insurance carrier coverage, and identification of the financial guarantor and payment arrangements.
  • Entered assessment and admissions data into the EHR, CRM software systems.
  • Coordinated transportation and travel services with clients, families, and other mental health facilities.

Custom Branding Representative

Simms Fishing Products
01.2019 - 01.2020
  • Led a high-volume, fast-paced Custom Branding Department in generating $5 million annually.
  • Developed trusting relationships with regional sales representatives, vendors, suppliers, and outfitters around the globe.
  • Processed custom logo orders for fishing tournaments, charity events, festivals, and vendor merchandise within quality standards and established deadlines.
  • Facilitated the successful transition from in-house production to a third-party manufacturing team, increasing sales by 25%.

Seasonal Retail Manager

Madison River Outfitters
05.2016 - 10.2019
  • Managed and streamlined store operations encompassing retail sales, merchandising, scheduling guided fishing trips, and inventory control.
  • Facilitated staff training, while organizing schedules, and maintaining operational efficiency.
  • Demonstrated ability to enhance repeat client base through exceptional knowledge and sales of premium fly-fishing gear.
  • Collaborated with multiple local conservation organizations to address key environmental concerns within the Greater Yellowstone Ecosystem.

Snowmobile Guide - Winter Season

Delaware North Companies
12.2016 - 03.2018
  • Seasonal Snowmobile Guide in Yellowstone National Park, and surrounding Gallatin and Grand Targhee National Forests.
  • Demonstrated strong leadership skills by managing snowmobile tours with groups of up to 20 clients.
  • Utilized effective communication and conflict resolution skills to educate clients about operational guidelines, road regulations, itinerary, and unexpected situational responses.
  • Attentive, and able to communicate and connect with clients of varying nationalities, ages, and skill levels.
  • Well-versed and eager when sharing information such as history, biology, geology, flora and fauna, and wildlife in and around Yellowstone National Park.

Operations Supervisor, Tour Guide, Snow coach Driver - Yellowstone and Grand Teton National Parks

See Yellowstone Alpine Guides
04.2011 - 03.2016
  • Monitored and evaluated the operational performance, safety protocols, and procedures of a 10-van fleet to ensure compliance with established DOT standards.
  • Developed and implemented training programs and guides for staff, managed and coordinated staff schedules to ensure adequate coverage, and efficient workflow during summer and winter tour seasons.
  • Evaluated staff performance to ensure quality standards were met, held weekly guide meetings, and seasonal training workshops.
  • I traveled throughout the US and Canada, marketing and promoting winter snowmobile and snow coach tours in Yellowstone National Park and the surrounding forest service areas.
  • Skilled operator of various over-snow vehicles, such as Bombardiers, low-pressure snow tires, and mat-tracked conversion coaches.

Education

Bachelor's Degree - Digital Communications And Media

University of New Orleans
New Orleans, LA

Associate of Arts Degree - Motion Picture and Recording Arts

Florida State University
Tallahassee, FL

Skills

  • PC and Mac literate
  • Microsoft 365 Suite
  • Share Point
  • Adobe Creative Suites
  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • Issue resolution
  • Project leadership
  • Multitasking and organization
  • Verbal and written communication
  • Training and development
  • Sales strategy
  • Reports and documentation
  • Teamwork and collaboration
  • Staff management

Timeline

Catering Consultant/ Liquor Store Clerk

Publix
07.2023 - 02.2025

Admissions Coordinator

Recovery Unplugged
06.2022 - 02.2023

Custom Branding Representative

Simms Fishing Products
01.2019 - 01.2020

Snowmobile Guide - Winter Season

Delaware North Companies
12.2016 - 03.2018

Seasonal Retail Manager

Madison River Outfitters
05.2016 - 10.2019

Operations Supervisor, Tour Guide, Snow coach Driver - Yellowstone and Grand Teton National Parks

See Yellowstone Alpine Guides
04.2011 - 03.2016

Bachelor's Degree - Digital Communications And Media

University of New Orleans

Associate of Arts Degree - Motion Picture and Recording Arts

Florida State University

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Kimberly Baird