BRIAN CHESTER D. TAN
Orlando
Summary
Dedicated professional committed to contributing to the success of the organization while actively participating in team initiatives. Focused on continuous learning and development, with a strong desire to enhance skills in a dynamic work environment. Proven ability to collaborate effectively and drive results, ensuring alignment with organizational goals. Eager to leverage expertise to make a meaningful impact within the team.
Overview
25
25
years of professional experience
Work History
Sales and Leasing Consultant
Classic Mazda
11.2014 - Current
- Facilitates leasing and sales for Automotive customers. Handle concerns new and previous customers making sure to provide excellent customer service. Handles inbound and outbound calls for internet leads.
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Conducted thorough vehicle presentations, effectively highlighting features and benefits to drive sales.
- Managed lease agreements and financing options, ensuring compliance with company policies and regulations.
- Collaborated with team members to achieve sales targets and improve overall dealership performance.
- Provided market insights to inform pricing strategies and promotional campaigns for inventory turnover.
- Trained new consultants on product knowledge and sales techniques to improve team effectiveness.
- Implemented follow-up processes for leads, increasing conversion rates through consistent communication.
- Analyzed customer feedback to refine services offered, enhancing the overall leasing experience for clients.
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- 407-681-2222
Technical Support
Convergys
12.2012 - 01.2013
- Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services
- CUSTOMER SERVICE & PROB RES REP II
- Provided technical support to end-users, resolving connectivity issues promptly and effectively.
- Developed comprehensive technical support documentation to facilitate knowledge sharing among team members.
- Provided exceptional technical support for clients experiencing issues with implemented modules.
- Provided technical support to end-users, resolving issues quickly and effectively.
- Enhanced customer satisfaction by providing tailored connected solutions and technical support.
- (407) 771-8000
Material Handler
Lear Siegler Services, Inc.
12.2008 - 12.2009
- Stock materials at the warehouse, inventory and packing
- Operated forklifts and pallet jacks to transport materials efficiently across warehouse.
- Conducted inventory checks to ensure accurate stock levels and minimize discrepancies.
- Collaborated with team members to streamline material handling processes and improve workflow.
- Maintained safety protocols while handling hazardous materials in compliance with regulations.
- 530-827-2406
Maintenance
Diamond Mountain Casino and Hotel
08.2008 - 11.2008
- Maintains cleanliness of the whole facility.
- Assisted in implementation and maintenance of planograms.
- Reduced production downtime through regular equipment maintenance and troubleshooting.
- (530)252-1100
Corporate Sales Executive and Apple Sales Specialists
HPS SOFTWARE & COMMUNICATION CORPORATION/iStore
05.2006 - 05.2008
- Handle Corporate Accounts for IT Products and handles marketing events for Apple products (Macintosh)
- Prepare monthly and weekly sales report for Apple Products
- Insure that incoming and outgoing stocks are properly documented
- Make sure that all incoming stocks is in the POS system
- Handle Apples Sales and Demonstration for all Apple Products.
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Executed sales strategies to achieve quarterly targets and drive revenue growth.
- Analyzed market trends to identify new business opportunities and inform strategic planning.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Trained and mentored junior sales staff, fostering a culture of continuous improvement and teamwork.
- Leveraged CRM tools to track sales performance and manage customer interactions effectively.
- Conducted product demonstrations, showcasing features to potential clients and addressing inquiries promptly.
- Implemented feedback mechanisms to refine sales approaches based on customer insights and preferences.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Tel No. 2331310
Freight in Charge
MAYPALAD SHIPPING CORPORATION
10.2003 - 04.2006
- Handles incoming and outgoing cargoes of the company
- Perform the following routine work
- Prepare bill of ladings for outgoing cargoes
- Computes freight and handling charges for both incoming and outgoing cargoes
- Facilitates the loading of cargoes before vessel departure
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Tel: 4166882
Corporate Sales Executive
LENTON MARKETING INC.
10.2002 - 04.2003
- Handles corporate accounts of the company.
- Perform the following routine work
- Prepare quotations & proposals requested by old & new corporate clients
- Process purchase orders for delivery
- Make daily company visits for existing and new clients
- PC Assembly
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed market trends to identify new business opportunities and refine sales strategies.
- Collaborated with cross-functional teams to design effective marketing campaigns that drive revenue growth.
- Led training sessions for team members on product knowledge and sales techniques, improving overall performance.
- Tel. #: 412-9991-93
Account Manager
NETGAZER COMMUNICATION INC.
03.2001 - 07.2002
- Handle corporate and personal accounts of the company
- Perform the following routine work
- Prepare quotations & proposal for existing & new clients
- Facilitates the activation of dial-up accounts for new subscribers.
- Make daily company visits
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed strategic account plans to align with client objectives and company goals.
- Analyzed market trends to identify opportunities for business growth and client expansion.
- Coordinated cross-functional teams to ensure timely delivery of services and solutions.
- Managed contract negotiations, ensuring favorable terms for both clients and company.
- Gorordo Avenue
Education
Bachelor of Science - Computer Science
Cebu Doctors University
Mandaue City, Cebu, Philippines01-1999
High School - undefined
Southwestern University
Cebu City01-1994
Elementary - undefined
Sacred Heart School for Boys
Cebu City01-1990
Skills
- Computer Literate
- Software & Hardware installation for Mac OS System and Windows, PC Assembly, Wireless Network Setup
- Closing techniques
- Goal oriented
- Sales presentations
- Cold calling
Timeline
Sales and Leasing Consultant
Classic Mazda
11.2014 - Current
Technical Support
Convergys
12.2012 - 01.2013
Material Handler
Lear Siegler Services, Inc.
12.2008 - 12.2009
Maintenance
Diamond Mountain Casino and Hotel
08.2008 - 11.2008
Corporate Sales Executive and Apple Sales Specialists
HPS SOFTWARE & COMMUNICATION CORPORATION/iStore
05.2006 - 05.2008
Freight in Charge
MAYPALAD SHIPPING CORPORATION
10.2003 - 04.2006
Corporate Sales Executive
LENTON MARKETING INC.
10.2002 - 04.2003
Account Manager
NETGAZER COMMUNICATION INC.
03.2001 - 07.2002
Elementary - undefined
Sacred Heart School for Boys
High School - undefined
Southwestern University
Bachelor of Science - Computer Science
Cebu Doctors University