Kimberly Baird
Lakewood,CO
Summary
Proven track record at Comcast Cable, enhancing Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Customer Experience Professional, Recovery CEA 4
Comcast Cable
Denver, CO
10.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
CE 3, Cust Exp Specialist (Repair)
Comcast
Denver, CO
01.2018 - 10.2021
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
CE 2, Cust Exp Associate (Repair)
Comcast
Denver
10.2016 - 01.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CE 1, Cust Exp Associate (Repair)
Comcast
Denver
06.2014 - 11.2014
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
Education
GED -
Merced High School
Merced, CA06.1987
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Active Listening
- Problem Resolution
- Verbal Communication
Timeline
Customer Experience Professional, Recovery CEA 4
Comcast Cable
10.2021 - Current
CE 3, Cust Exp Specialist (Repair)
Comcast
01.2018 - 10.2021
CE 2, Cust Exp Associate (Repair)
Comcast
10.2016 - 01.2018
CE 1, Cust Exp Associate (Repair)
Comcast
06.2014 - 11.2014
GED -
Merced High School