KIMBERLY BALL
Bardstown,KY
Summary
Accomplished Terminal Agency Coordinator and Telecommunicator at Nelson County 911. Expert in maintaining NCIC record security and enhancing emergency response efficiency. Skilled in compassionate communication, with certifications in Center Manager and Advanced Telecommunicator programs. Demonstrated success in training development and with all audits.
Overview
25
25
years of professional experience
Work History
TERMINAL AGENCY COORDINATIOR
NELSON COUNTY DISPATCH
07.2015 - Current
- Maintained a high level of accuracy by consistently delivering exceptional service and exceeding expectations throughout all audits and reviews.
- Analyzed the accuracy of all information coming into and out of NCIC.
- Assisted in creating a training program for new employees.
- Processed requests from all Satellite users associated with our center.
- Maintain safety and security of all NCIC records. As well as accuracy of those records.
TELECOMMUNICATOR
NELSON COUNTY 911
07.2000 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and giving critical information to responders.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Built rapport with callers, establishing trust and helping with the collection of vital information needed for an appropriate response.
- Contributed to the development of new training materials for incoming 911 dispatchers in the area of NCIC.
- Maximized caller safety and responder safety by providing clear instructions for emergency situations.
- Maintained up-to-date knowledge of new roads and subdivisions in the county, to help get the correct responders to the scene as safely and as quickly as possible.
Skills
- CENTER MANAGER CERTIFICATION PROGRAM (NENA)
- INTERMEDIATE TELECOMMUNICATOR (DOCJT)
- ADVANCED TELECOMMUNICATOR (DOCJT)
- INVESTIGATIVE TELECOMMUNICATOR (DOCJT)
- TRAINING OFFICER (DOCJT)
- ADVANCED TAC TRAINING (DOCJT)
Timeline
TERMINAL AGENCY COORDINATIOR
NELSON COUNTY DISPATCH
07.2015 - Current
TELECOMMUNICATOR
NELSON COUNTY 911
07.2000 - Current
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