Kristopher Heitmeyer
Lawrenceburg,IN
Summary
Seasoned 911 Communications Supervisor with a proven track record at Dearborn County Communications, adept in emergency management and critical decision-making. Certified in multiple disciplines, showcasing exceptional multitasking and communication skills. Excelled in enhancing team efficiency and managing high-stress situations, demonstrating a commitment to excellence in public safety for the citizens and visitors of Dearborn County
Overview
12
12
years of professional experience
Work History
911 Communications Supervisor
Dearborn County Communications
Lawrenceburg, IN
09.2014 - Current
- Oversaw team operations to ensure efficiency.
- Certified in Police, medical and fire priority call taking
- Acquired certification in IDACS and NCIC.
- Managed a high volume of daily calls.
- Executed radio communications efficiently.
- Organized employee work schedules.
911 Dispatcher
Ohio County Communications
Rising Sun, IN
03.2013 - 09.2014
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Handled shift operations independently as the exclusive dispatcher.
Education
No Degree - Fire Academy
Butler Tech
Hamilton, OH12-2008
High School Diploma -
South Dearborn High School
Aurora06-2008
Skills
- Center Management Certificate Program (CMCP)
- NENA Supervisor Program
- Incident command
- Emergency management
- Critical Decision-making
- Radio communications
- Critical incident stress management certified
- Writing of policies for the fire side
- Multitasking
- Excellent communication
Timeline
911 Communications Supervisor
Dearborn County Communications
09.2014 - Current
911 Dispatcher
Ohio County Communications
03.2013 - 09.2014
No Degree - Fire Academy
Butler Tech
High School Diploma -
South Dearborn High School