Kristopher Heitmeyer
Lawrenceburg,IN
Summary
Seasoned 911 Communications Supervisor with a proven track record at Dearborn County Communications, adept in emergency management and critical decision-making. Certified in multiple disciplines, showcasing exceptional multitasking and communication skills. Excelled in enhancing team efficiency and managing high-stress situations, demonstrating a commitment to excellence in public safety for the citizens and visitors of Dearborn County
Overview
12
12
years of professional experience
Work History
911 Communications Supervisor
Dearborn County Communications
09.2014 - Current
- Oversaw team operations to ensure efficiency.
- Certified in Police, medical and fire priority call taking
- Acquired certification in IDACS and NCIC.
- Managed a high volume of daily calls.
- Executed radio communications efficiently.
- Organized employee work schedules.
911 Dispatcher
Ohio County Communications
03.2013 - 09.2014
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Handled shift operations independently as the exclusive dispatcher.
Education
No Degree - Fire Academy
Butler Tech
Hamilton, OH12-2008
High School Diploma -
South Dearborn High School
Aurora06-2008
Skills
- Center Management Certificate Program (CMCP)
- NENA Supervisor Program
- Incident command
- Emergency management
- Critical Decision-making
- Radio communications
- Critical incident stress management certified
- Writing of policies for the fire side
- Multitasking
- Excellent communication
Timeline
911 Communications Supervisor
Dearborn County Communications
09.2014 - Current
911 Dispatcher
Ohio County Communications
03.2013 - 09.2014
No Degree - Fire Academy
Butler Tech
High School Diploma -
South Dearborn High School
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