Megan Greenwood
Fredericksburg,VA
Summary
Skilled 911 Communications Supervisor with a background in leading emergency communication teams. Demonstrated strengths in crisis management, team leadership, and systems administration. Proven ability to dispatch efficiently while ensuring the highest level of public safety. Strengths include verbal and written communication skills, maintaining composure, and professionalism during high-stress situations. situations. Committed to making a significant impact in community safety and emergency preparedness.
Overview
5
5
years of professional experience
Work History
911 Communications Supervisor
Fredericksburg Police Department
Fredericksburg , VA
05.2021 - Current
- Performed quality assurance evaluations of call-takers and dispatchers working in the 911 Communications Center.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Updated policies and procedures as needed based on best practices or changes in technology.
- Trained new staff members on how to use computer systems used by the center.
- Resolved customer complaints about service provided by the 911 Communications Center in a timely manner.
- Developed training plans for new employees in order to ensure they had a comprehensive understanding of their job duties.
- Worked with cross-functional teams to achieve goals.
- Monitored progress of trainees through observation or feedback from other supervisors and training officers.
911 Dispatcher
King and Queen County Sheriff's Office
King And Queen Court House, VA
02.2020 - 07.2021
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Education
Communications Basic -
Rappahannock Criminal Justice Academy
Fredericksburg, VA10-2020
Associate of Science - Arts And Sciences
Rappahannock Community College
Warsaw, VA05-2018
Skills
- Critical Decision-Making
- Radio Communications
- Incident Command
- Emergency Management
- Call Center Operations
- Dispatch Protocols
- Incident Management
- CPR and First Aid
- Emergency Medical Dispatch
- Crisis Negotiation
- Crisis Intervention
Communications Supervisor Certification
- APCO
Communications Training Officer Certification
- APCO
Crisis Team Negotiator
- Federal Bureau of Investigations 40-Hour Regional Training Course
General Instructor
- Rappahannock Criminal Justice Academy
LInX Instructor (Law Enforcement Information Exchange)
- LInX
Timeline
911 Communications Supervisor
Fredericksburg Police Department
05.2021 - Current
911 Dispatcher
King and Queen County Sheriff's Office
02.2020 - 07.2021
Communications Basic -
Rappahannock Criminal Justice Academy
Associate of Science - Arts And Sciences
Rappahannock Community College
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