Kimberly Ballard
Farmington Hills,MI
Summary
Dedicated business professional with a strong background in mortgage servicing and auditing. Expertise in conducting quality control to ensure compliance and enhance client relations while managing multiple priorities in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Post Closer/Underwriter 1
John Adams Mortgage
Southfield, MI
07.2019 - Current
- Reviewed new order loans post-loan officer completion, making informed approval or rejection decisions based on comprehensive assessment.
- Verified correct usage of Mortgage and Note, ensuring compliance with specific investor requirements.
- Conducted quality control on completed loan documents, ensuring compliance and facilitating timely follow-up.
- Ensured closing file compliance with internal requirements and followed up on missing documentation.
- Supervised allocation of escrow funds to payees, ensuring accurate and timely disbursement while developing mortgage documents for recording.
- Shipped closed loan files to investors and notes to warehouse banks via Encompass and Investor website.
- Gathered and analyzed applicant financial history to assess loan eligibility.
- Monitored industry changes and adapted processes accordingly.
- Communicate with clients on loan conditions and statuses via phone or video message
- Manage multiple priorities while building rapport with clients
Education
BUSINESS CERTIFICATE - Business Administration
Detroit Business Institute
Southfield, MISkills
- Mortgage Loan Auditing
- Underwriting
- Loan Processing
- Loan servicing
- Mortgage Servicing
- FHA experience
- VA
- Encompass
- LPS
- MSP
- Loan closing
- Microsoft Office
- Excel
- Word
- Accounts Payable
- Accounts Receivable
- Training programs
- Medical Billing
Personal Information
Title: Detail-Oriented Mortgage Professional | Adept in Underwriting and Post-Closing Coordination | Customer-Focused Team Player
Timeline
Post Closer/Underwriter 1
John Adams Mortgage
07.2019 - Current
BUSINESS CERTIFICATE - Business Administration
Detroit Business Institute