Kimberly Banks
Plano,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Sitel
Remote
12.2021 - Current
- Assist customers with balance inquiries, card re-issuance, and E-gift cards via inbound calls.
- Process orders and coordinate with other departments to resolve inquiries.
- Resolve customer complaints using effective de-escalation techniques while maintaining a friendly and calm demeanor.
- Educate customers on special pricing opportunities and company offerings.
- Log and document each customer interaction and actions taken.
Stocker
Lowe's
Kansas City, MO
03.2020 - 12.2021
- Creating positive customer experiences through attentive service and product knowledge
- Maintaining organized, well-stocked merchandise displays to enhance shopping experience
- Collaborating effectively with team members to achieve store goals and meet performance targets
- Handling point-of-sale transactions accurately and efficiently
- Resolving customer concerns and complaints with professionalism and tact
- Managing inventory, restocking shelves, and ensuring accurate product placement
- Demonstrating strong communication, problem-solving, and multitasking skills in fast-paced retail environments
- Adapting quickly to changing priorities and maintaining composure under pressure
Customer Service Cashier
Walmart
Kansas City, MO
06.2018 - 03.2020
- Provides exceptional customer service, greeting and assisting shoppers in a friendly, professional manner
- Operates point-of-sale systems accurately and efficiently, handling cash, credit, and return.
- Maintains organized, clean, and well-stocked sales floors and checkout areas.
- Resolves customer concerns quickly, professionally, and with a focus on satisfaction.
- Collaborates with team members to achieve store goals and ensure smooth daily operations.
- Thrives in fast-paced retail environments, demonstrating adaptability and strong multitasking skills.
Medical Support Assistant
Veteran Affairs Hospital
Kansas City, MO
09.2002 - 06.2018
- Managed patient appointments, including blood work, x-rays, and other test results, by accepting and organizing correspondence.
- Reminded patients of their appointments via phone, email, or cards.
- Received and filed test results with the appropriate patient information.
- Ensured the accuracy of insurance billing details.
- Managed administrative, medical, and clerical tasks for patient care, including reports and correspondence.
Education
High School Diploma -
East High School
Kansas City, MOSkills
- Customer Service & Engagement
- POS Operation & Cash Handling
- Inventory Management & Merchandising
- Returns, Exchanges & Problem Resolution
- Sales Support & Product Guidance
- Teamwork & Communication
- Time Management & Organization
- Time Management & Multitasking
- Adaptability & Attention to Detail
Timeline
Customer Service Representative
Sitel
12.2021 - Current
Stocker
Lowe's
03.2020 - 12.2021
Customer Service Cashier
Walmart
06.2018 - 03.2020
Medical Support Assistant
Veteran Affairs Hospital
09.2002 - 06.2018
High School Diploma -
East High School