Kimberly Barber

Assessed customer repair needs and efficiently scheduled service appointments.

Managed inventory by ordering necessary parts for repairs, ensuring timely availability for service operations.

Created detailed repair orders to ensure accurate part allocation and streamline service processes.

Billed work orders, including technician hours and materials utilized.

• Managed inventory levels by ordering necessary parts for repairs.
• Completed online exams for warranty purposes, facilitating warranty work payments.
• Conducted mid-year inventory during winter months to support approximately 300 jobs.
• Scheduled winter projects within tight timeframes to enhance overall project completion rates.

• Managed incoming calls to assist customers with repair inquiries, gathering essential information to streamline service.
• Coordinated with vendors to confirm parts availability, ensuring timely repairs for customers.
• Researched parts based on customer information to facilitate prompt service.
• Ordered parts online through vendor catalog to maintain inventory levels.
• Entered customer data into company database, ensuring accurate record-keeping.
• Counted and entered all parts into inventory, ensuring year-end accuracy.
• Filed warranty claims and coordinated with insurance companies, facilitating resolution and enhancing customer satisfaction.

Received promotion from new ownership due to performance recognition, increasing hourly wage from 10 dollars to 22 dollars.