Kimberly Barnhart
Essexville
Summary
Dynamic human resources professional with a proven track record in employee recruitment, training, and payroll management. Skilled at fostering positive relationships with employees and management to ensure a collaborative and productive work environment. Strong organizational skills combined with a commitment to compliance with relevant laws and regulations drive operational excellence within the HR function. Dedicated to enhancing workforce engagement and supporting organizational goals through effective HR strategies.
Overview
26
26
years of professional experience
Work History
Human Resource Specialist/GS-11 (R&P)
Cincinnati VA Medical Center
Cincinnati, OH
08.2023 - Current
- Assisted junior specialists with training on using GPPA for HR Smart coding. Provided clear instructions for processing and resolving issues in HR Smart. Supported staff in creating job announcements and reviewing certifications using US Staffing. Explained the time-to-hire model and onboarding steps for applicants. Addressed daily inquiries from internal and external applicants regarding staffing processes. Shared tools and resources to enhance daily operations.
- Assessed and evaluated hiring processes for current and past vacancies to enhance recruitment strategies.
- Analyzed and monitored HR trends across various occupancy series to enhance staffing strategies.
- Collaborated on wage grade hybrid Title 38 and Title 5 announcements for environmental, pharmacy, rehabilitation, eye care, and police services.
- Executed comprehensive job analysis to identify role requirements and competencies.
- Advised on effective recruitment methods and strategies, including utilization of non-competitive appointment authorities.
- Facilitated preparation and processing of vacancy announcements, ensuring accurate eligibility and qualification determinations.
- Evaluated and processed candidate selections to ensure alignment with organizational standards.
- Aggregated and organized recruitment data for analysis and reporting.
- Assisted in drafting and reviewing documents to support project objectives. Prepared reports to summarize findings and recommendations. Collaborated with team members to ensure clarity and accuracy in documentation.
- Guided managers, employees, and applicants on recruitment policies and procedures.
- Oversaw recruitment and placement activities to ensure compliance with regulations, policies, and union contracts.
- Analyzed and interpreted draft regulations and standards to assess implications for recruitment program.
- Automated and streamlined human resources actions utilizing HR Smart software.
Human Resource Assistant/GS-7 (R&P)
Chillicothe VA Medical Center
Chillicothe, OH
11.2021 - 08.2023
- Facilitated customer communication regarding basic staffing inquiries and escalated complex issues to specialists or supervisors.
- Evaluated incoming requests for staffing personnel actions and establishment of new positions.
- Managed and maintained electronic official personnel folders to ensure precise record-keeping.
- Administered comprehensive personnel actions for employees across multiple personnel systems.
- Conducted thorough pre-employment background checks utilizing national sex offender public website, selective service system, and Office of Inspector General resources.
- Facilitated customer interactions by addressing basic inquiries and escalating complex issues to specialists or supervisors.
- Addressed general inquiries from managers and employees to facilitate effective communication.
- Operated automated systems for data entry and form completion.
- Executed administrative support tasks to enhance office efficiency.
- Demonstrated comprehensive understanding of federal and non-federal personnel regulations.
- Facilitated scheduling of new hires for pre-employment physicals and drug screenings.
- Oversaw compliance adherence regarding background check protocols.
- Scheduled start dates for new employees to ensure smooth onboarding processes.
- Clarified pay rates, pay periods, grade increases, and leave accrual processes for new federal government employees.
- Reviewed and prepared correspondence to ensure clarity and professionalism.
- Assisted individuals in navigating employment opportunities by providing information on eligibility and required forms. Facilitated in-person and telephone inquiries to support job seekers. Offered guidance on application processes and documentation needed for employment.
- Verified compliance of selectee(s) with all regulatory and legal obligations for proposed appointments.
- Protected data from unauthorized access, loss, alteration, or deletion. Assisted in compliance with regulations and instructions regarding access to computerized files and release of access codes as outlined in the computer access agreement. Supported employees in understanding and signing access agreements.
- Assisted in creating, editing, storing, retrieving, and printing various documents using word processing and office automation tools. Supported the production of correspondence, memoranda, directives, forms, and reports.
- Developed and maintained comprehensive spreadsheets and databases to streamline data management.
- Facilitated transmission and receipt of electronic mail messages, forms, and reports. Supported proper handling and clearance processes as needed. Printed hard copies or directed documents to appropriate terminals.
- Assisted applicants with inquiries about application procedures and job announcements. Provided guidance on hiring processes and competencies required for key responsibilities. Supported candidates in understanding major duties and requirements of positions.
- Implemented principles, concepts, legal requirements, and methodologies for effective recruitment and placement processes.
- Executed verification of employment and processed requests for employee information from financial institutions.
- Assisted in implementing various staffing methods including merit promotion and noncompetitive hiring processes. Supported special hiring authorities and direct hire initiatives to streamline recruitment. Aided in managing student loan repayment programs for eligible employees.
Program Analyst/GS-9
Aleda E Lutz VA Medical Center
Saginaw, MI
07.2020 - 11.2021
- Assisted in analyzing automated and manual systems to identify available clinical information. Collaborated with services to address data gaps and develop necessary process changes and training requirements.
- Collaborated with service chiefs, front line supervisors, and administrative personnel to gather and develop critical information.
- Conducts comprehensive data analysis to deliver clinical assessments and manage quality initiatives.
- Utilized software packages, including Microsoft Office and data mining tools, to optimize data analysis processes.
- Aggregated data from multiple patient databases and scheduling packages to ensure accurate statistics.
- Assisted key customers and coordinating officials in evaluating customer satisfaction. Clarified organization policies and procedures. Addressed and resolved emerging issues effectively.
- Advised on report format design through collaborative discussions with management service chief and supervisors.
- Analyzed monthly and quarterly utilization trend data to verify data accuracy. Identified problem areas and provided assessments to prioritize issues. Recommended actions and alternatives based on variance analysis.
- Assisted in completing management analysis projects, reports, and worksheets based on requests from team members. Supported special studies related to staffing and health systems, contributing to recommendations in these areas.
- Evaluated and analyzed veteran satisfaction data, identifying and reporting issues to hospital supervisors.
- Assisted hospital personnel with oral presentations on system data requirements. Supported clinical staff and other hospital personnel with initial and ongoing training on data usage and requirements.
- Facilitated effective communication with medical center personnel to ensure successful assignment completion.
- Exercised independent judgment and applied management analysis theories to navigate complex challenges requiring interdepartmental coordination at the medical center.
- Conducted audits of input data and source documents to ensure accuracy and integrity of raw data.
- Developed and prepared regular and specialized reports analyzing patient satisfaction metrics and clinical data.
- Served as primary back-up timekeeper to ensure accurate time tracking.
- Executed additional responsibilities as designated by management.
Supervisory Security Assistant/GS-7
Aleda E Lutz VA Medical Center
Saginaw, MI
06.2019 - 07.2020
- Developed standard operating procedures and applied continuous improvement methods to ensure an efficient dispatch center for all current and newly assigned employees.
- Analyze previous day’s dispatch using dispatch tools and reports.
- Supervised and trained existing and new dispatchers and achieved significant improvements in their productivity.
- Managed dispatchers: provided mentoring, call auditing, performance reviews, employee evaluations, resolved conflicts amongst dispatches as needed, hiring and training, handled citizen complaints.
- Researched and advised staff regarding Reasonable Accommodation Policies as requested, to included point of contact when requested.
- Provided front-line customer support on all emerging issues. Provided rapid solutions and documented corrective action procedures as required.
- Participate in the work of dispatchers who receive and process emergency and non-emergency calls; monitor phone and radio traffic to ensure procedural compliance; review case information entered in the computer system; conduct quality assurance feedback and coaching sessions with assigned employees at regular intervals.
- Communicate with the public, subordinates, peers, supervisors; interpret, explain, and answer operational and procedural questions, handle complaints from citizens, employees, and external customers; complete notifications to appropriate persons.
- Worked with directly with HR coordinating efforts to post new job positions and interviewed all potential applicants.
- Served as Supervisor on a 24/7 operations, including weekends, holidays, and unexpected circumstances.
- Created and completed analytical and statistical reports on Code Orange occurrences and reported findings to leadership as required.
- Researched and analyzed skills to identify training needs in the workplace.
- Serves as a COR for the service; working with purchasing, created and submitted a package for a new facility wide base radio system.
- Responsible for certifying all Time and Attendance (T&A) data for employees before their data is sent to the DFAS for payroll processing, and to approve or deny leave and premium pay requests.
- Advanced PIV card training; experience with data entry, fingerprinting, and card production.
- Performs miscellaneous job-related duties as assigned.
- Monitored security systems, ensuring compliance with safety protocols and procedures.
- Assisted in conducting regular safety inspections, identifying potential hazards for immediate resolution.
- Collaborated with staff to implement emergency response plans, enhancing preparedness and awareness.
- Developed relationships with local law enforcement to enhance community safety collaboration efforts.
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
- Streamlined communication between security team members, resulting in improved coordination during critical incidents.
- Supported event planning teams by providing insights on optimal crowd control strategies, minimizing risks associated with large gatherings.
- Assisted in the development of emergency response plans for various scenarios, ensuring staff preparedness and safety.
- Trained new hires on company-specific security procedures, ensuring consistency and effectiveness across all team members.
- Ensured compliance with local regulations governing private security operations through meticulous record-keeping and regular audits.
- Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
- Enhanced security measures by implementing access control systems and surveillance equipment.
- Increased staff awareness on security protocols, leading training sessions on best practices.
- Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
- Assisted in the coordination of multi-agency drills designed to test emergency response capabilities.
- Managed inventory of security equipment, ensuring proper maintenance and prompt replacement when necessary.
- Maintained accurate logs of incidents and activities, contributing to effective communication within the team.
- Supported training sessions for new staff on security protocols and emergency procedures.
- Ensured proper functioning of security equipment through routine checks and maintenance coordination.
- Responded promptly to alarms and incidents, demonstrating quick decision-making in high-pressure situations.
- Streamlined visitor check-in process, reducing wait times and improving overall satisfaction.
- Maintained accurate logs of all security incidents to assist in future investigations.
- Reduced incidents of unauthorized access by regularly updating security protocols.
- Delivered detailed reports on security breaches, contributing to development of stronger defense strategies.
- Enhanced emergency preparedness with thorough review and updates to evacuation procedures.
- Assisted in development of company-wide security policy, aligning with industry best practices.
- Coordinated with external security firms during high-profile events to ensure comprehensive coverage.
- Implemented new security technology, enhancing surveillance capabilities.
- Facilitated communication between different departments to address security concerns swiftly.
- Conducted background checks for new hires to maintain secure work environment.
- Improved facility security by conducting regular patrols around premises.
- Enhanced physical security measures, overseeing installation of advanced locking mechanisms.
- Responded to alarms and emergencies, taking immediate action to mitigate risks.
- Analyzed security data to identify patterns and prevent future incidents.
- Monitored CCTV systems to detect suspicious activities and prevent potential threats.
- Increased employee compliance with security measures through engaging educational programs.
- Collaborated with law enforcement during investigations, providing crucial information from security footage.
- Ensured safe environment for staff and visitors, checking IDs and managing access control systems.
- Improved team efficiency by organizing shift schedules and ensuring all areas were adequately covered.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Investigated suspicious activities and persons to maintain security of premises.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Issued access cards to authorized personnel to monitor access points.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Collaborated with law enforcement agencies to share information and improve overall security efforts.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in security management.
Advanced Medical Support Assistant/GS-6
Aleda E Lutz VA Medical Center
Saginaw, MI
03.2018 - 06.2019
- Collaborates with Utilization Management providers, along with other members of an expanded health care team including Community providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide an interdisciplinary approach to care.
- Knowledge of VA regulations, Systems Redesign Principles, local Medical Center Memoranda/policies, and standard operating procedures.
- Thorough knowledge of eligibility for VA medical care, priorities of care, release of information, Health Information Portability and Accountability Act (HIPAA) Laws, and Community Care Programs.
- Thorough knowledge of multiple systems and current computer technology regarding imaging applications, PC Fax applications and numerous applications, such as Vista, CPRS, Adobe, STREEM Fax, and Microsoft applications to accurately enter or extract information.
- Responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient.
- Updates and verifies demographic information, scheduling appointments, data entry, administratively managing consultation requests, and notifying the patient of his/her scheduled appointment.
- Provides administrative support to Physicians, Physician’s Assistants, Nurses, Registered Nurse Practitioners, Dieticians, Social Workers, and other administrative and professional staff throughout the Primary Care and Specialty Care Service areas.
- Knowledge of quality assurance/performance improvement principles and is responsible for assuring these administrative functions are carried out in the performance of duties.
- Performs a variety of clerical duties involved in scheduling of Community Care and consult closure.
- Ability to independently manage position responsibilities with little supervision, as well as set priorities and deadlines adjusting the flow of sequencing of the work to meet team and patient needs.
- Reviews active/pending consults for all Community Care categories of care for accuracy and disposition daily.
- Demonstrates an understanding of the age specific requirements of adults and geriatric adults and demonstrates supportive behaviors for age specific care.
- Trained newly assigned personnel on all Community Care policies and procedures.
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted in maintaining electronic health records for accuracy and compliance with regulations.
- Provided exceptional customer service by addressing patient inquiries and concerns effectively.
- Collaborated with healthcare professionals to ensure timely patient care delivery and support services.
- Streamlined administrative processes, reducing appointment wait times through efficient scheduling practices.
- Trained new staff on office procedures and software systems to enhance team performance.
- Implemented quality control measures to improve data entry accuracy and maintain patient confidentiality.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Mailed patient appointment letters.
- Scheduled appointments for patients at [Business Name].
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Verified and updated clinical records.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Used [Software] to maintain and record patient data and generate reports.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
- Reduced errors in billing by diligently verifying insurance coverage and obtaining necessary prior authorizations for procedures.
- Maintained and obtained medical records.
- Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Interviewed patients to verify and update clinical and demographic records.
- Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
- Maintained a strong understanding of insurance policies, enabling prompt resolution of billing discrepancies and reduced claim denials.
- Handled prescription refills requests promptly under the supervision of healthcare providers for improved medication adherence among patients.
- Improved office productivity by organizing supplies inventory management system resulting in lower costs.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Eligibility/Enrollment Coordinator/GS-6
Aleda E Lutz VA Medical Center
Saginaw, MI
05.2016 - 04.2018
- Processes applications received in person, by telephone, by mail, online or referral from another Veteran Affairs (VA) facility.
- Responsible for entering demographic, insurance, and income information into the Vista system.
- Serves as an advisor and expert to the PAS Section Chiefs and support the management information components of all health eligibility related programs.
- Accurately generates patient data cards for veterans applying for care using the Veterans Health Identification Card (VHIC) system.
- Served as a trainer for the Business Office; training all newly assigned/hired MSA personnel on all aspects of veteran eligibility for care, enrollment and MEANS Tests.
- Served as liaison between departments concerning training needs.
- Assists the Public Affairs Office as well as other Services at Saginaw VAMC with community activities such as Health Fairs, Homeless Veterans Stand Downs, and Post Deployment Health Re-assessment (PDHRA).
- Verifies eligibility/entitlement for benefits using various methods including income assessments, military discharge documents, computer hospital inquiry (HINQ), Veterans Information Solution (VIS), and other means, such as communications with VA Regional Office and VA Records Processing Centers.
- Monitors enrolled patient data base information on a regular basis to perform updates to health insurance data, income assessment for the Means Test and Pharmacy Co-pay Exemption programs as mandated by law.
- Identifies and collates health insurance information from all applicants for entry to the Vista system, copies, or scans insurance company enrollment identification cards.
- Initiates, coordinates, and schedules all appointments accurately and timely as required through centralized scheduling, also determining future appointment availability.
- Completes all administrative actions for all beneficiary death cases at this Medical Center. Expends every effort to locate any living relatives prior to making burial arrangements for deceased veterans who have no next of kin. Prepares condolence letters.
- Reviews all actions initiated or completed by AODs during irregular tours.
- Has regular and recurring contact with personnel external to the agency for the obtainment of services, sharing of information and authorization, clarification, or denial of payment.
- Able to prioritize, adapt, and full fill duties while meeting deadlines and goals of the VAMC (Veteran Administration Medical Center).
- Extensive knowledge of most all VHA services available to our Veterans.
- Has a thorough knowledge of the of the laws and regulations pertaining to eligibility and entitlement for benefits.
- Exhibits high skills in oral communication techniques with emphasis placed on interviewing Veterans.
- Responsible for Dental Consultation review, and first level approval to ensure Veterans are eligible for dental services based on current policy and directives prior to scheduling.
- Responsible for Geriatric Extended Care (GEC) Consultations, completes the Application for Extended Care Services test to determine whether the Veteran would be Co-pay exempt and if not exempt, calculate the copay amount.
- Advised Veterans how to apply for service-connected disabilities and directed them to on-site Service Officers.
- Worked hand in hand with Veteran Service Officers to coordinate the Veterans care and the service-connected benefits.
- Met with Veterans daily via face to face or phone; to explain what their service-connected disabilities encompassed and what benefits they were now eligible for, to include financial benefits.
- Has vast knowledge of eligibility criteria for the following programs: Fugitive Felon Program, Veteran Justice Outreach (VJO), Shipboard, Hazard & Defense (SHAD), Camp LeJuene Contaminated Water Exposure, Homeless Care for Homeless Veterans (HCHV), Operation Enduring Freedom/Iraqi Freedom/New Dawn (OEF/OIF/OND), and Special Registry Programs, such as Agent Orange, Persian Gulf War, Environmental Contaminates and Ionizing Radiation.
- Coordinated enrollment processes for veterans, ensuring accurate documentation and compliance with regulations.
- Assisted in developing outreach strategies to enhance veteran engagement and program participation.
- Managed appointment scheduling and follow-up communications to streamline enrollment procedures.
- Trained and mentored junior enrollment professionals.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Streamlined enrollment processes by implementing efficient data management and communication strategies.
- Developed training materials for new Enrollment Coordinators to ensure consistent service delivery across the department.
- Led initiatives to update enrollment materials, ensuring clarity and accessibility for diverse veteran populations.
- Analyzed feedback from veterans to identify areas for process improvement and service enhancement.
- Conducted training sessions for new staff on enrollment protocols and system navigation.
- Collaborated with interdisciplinary teams to resolve issues related to enrollment and veterans' services.
- Implemented tracking systems for applicant data, improving overall efficiency of enrollment operations.
- Enhanced student satisfaction with enrollment procedures through timely response to inquiries and resolution of issues.
- Served as a liaison between applicants, admissions staff, financial aid representatives, and academic advisors for seamless registration experience.
- Assisted in the planning and execution of on-campus events, promoting a positive campus culture for both new and returning students.
- Met or exceeded enrollment and retention goals consistently.
- Helped students complete applications and navigate admissions processes.
- Finalized and processed enrollment applications.
- Created and followed call scripts and flows to maximize effectiveness.
- Supported the development and implementation of retention strategies to minimize attrition throughout the student lifecycle.
- Provided policy information and maintained enforcement.
- Contributed to continuous improvement initiatives by identifying areas for process enhancement within enrollment management operations.
- Facilitated new student orientation sessions, providing essential information on campus resources, policies, and expectations.
- Managed enrollment data, ensuring accurate record-keeping and timely reporting for internal and external stakeholders.
- Reached out to applicants via calls, texts, emails and social media.
- Communicated details about available classes, materials and services.
- Maintained strong relationships with local high school counselors to encourage referrals of qualified applicants for admission consideration.
- Collaborated with academic departments to develop targeted recruitment strategies, increasing program awareness and interest among prospective students.
- Improved student retention rates by proactively identifying at-risk students and providing appropriate support services.
- Provided excellent customer service by addressing questions from both prospective and enrolled students in-person or via phone/email communication channels.
- Communicated regularly with current students regarding important dates such as course registration deadlines or payment due dates.
- Guided students through application processes, ensuring all required documentation was submitted accurately and on time.
- Monitored enrollment trends to inform strategic planning initiatives aimed at optimizing recruitment efforts in target markets.
- Coordinated open house events, enabling prospective students to explore campus facilities, meet faculty members, and learn about degree offerings.
- Evaluated transcripts for transfer credit eligibility in accordance with institutional policies and accreditation standards while maintaining confidentiality of student records.
- Conducted informative presentations at high schools and community events, boosting awareness of available programs and resources.
- Understood and thoroughly explained services provided to customers and potential customers.
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with completion of applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
- Selected qualified applicants to refer to employers for possible job placement purposes.
- Sorted out jobs relevant to interests of candidates to forward information to candidates.
- Wrote job orders from employers to record accurate description of required job duties, working hours, and wages.
- Assisted in the development of marketing materials for outreach events, effectively promoting educational programs to potential enrollees.
Advanced Medical Support Assistant/GS-6
Aleda E Lutz VA Medical Center
Saginaw, MI
12.2015 - 04.2016
- Assist patients with checking in/out process from appointments.
- Schedule/cancel/change multiple appointments in different departments and complete no-shows.
- Schedule procedures (echo’s, ultrasound, halters, and EMG’s) and instruct patients on necessary measures/prep to complete test ordered.
- Answer multiple telephone lines, transfer calls, and identify urgent calls (medical or psychological in nature).
- Assist with urgent issues: codes, medical, and transferring patient to another facility.
- Ability to communicate closely with staff providing clerical support in other areas (Acute Care, Mental Health, Urgent Care, Specialty clinics, CBOC’s and CLC 1,2) associated with the building.
- Knowledgeable in medical records: sending, receiving, or releasing information and scanning records.
- Update demographics, pre-registration, capture, scan, and update insurance information.
- Prepares and complete administrative forms.
- Ability to interpret, verify and sign nurse/physician’s orders through Vista and CPRS.
- Accurately measure scheduling wait times (desire date of appointment, clinic, patient name, appointment type, display pending/next available appointments and enter desired date for an appointment depending upon the action needed to make the appointment.
- Receive and schedule consultations written by various clinics.
- Print reports.
- Knowledge of Choice First and its criteria.
- Follow all security policies/procedures.
- Complete TMS modules.
- Both knowledge and proficiency in the following programs: CPRS, Vista, VetLink and Microsoft Office.
Certified Nursing Assistant/GS-5
Aleda E Lutz VA Medical Center
Saginaw, MI
07.2013 - 12.2015
- Answer patients call lights.
- Assess patient for pain.
- Take vitals (temperature, respiration, pulse rate, blood pressure and oxygen saturation rate).
- Test patient blood sugar as ordered.
- Verify doctor’s orders as needed.
- Turn and reposition bedridden patients to prevent bedsores.
- Observe patients' conditions, measuring and recording food and liquid intake and output.
- Report changes to patient to licensed staff.
- Provide patients with help walking, exercising, and moving in and out of bed.
- Provide patient care by applying dressings and supervising exercise routines.
- Transport patients to treatment units, using a wheelchair.
- Clean rooms and change linens.
- Bladder scanning.
- Urinary catheter insertion and removal.
- Provide catheter and colostomy care.
- Bathing patient either within the shower or via full bed bath.
- Assist patient with elimination needs continent or incontinent.
- Assist patient with meals: to include feeding patient.
- Transfer patients utilizing mechanical devises as needed.
- Accomplish required medical charting via CPRS.
- Provide postmortem care and take body to the morgue.
- Acted as a trainer, orientating new hires on facility policies and procedures.
Environmental Services/Certified Nursing Assistant
Bay County Medical Care Facility
Essexville, MI
02.2002 - 04.2013
- Responsible for the cleanliness of rooms occupied by patients, waiting areas, and the restrooms.
- Responsible for the cleanliness of all facility linen, patient laundry.
- Maintaining the appearance and sanitation of all the areas in the facility and ensuring that they are not contaminated in any manner.
- Disinfection of patient rooms after the patient has been discharged to ensure that the germs are killed and there is no chance of spreading of infection or disease.
- Coordinate with other departments to ensure all are working as a team to accomplish the day to day needs of the facility.
- Answer patients' call signals.
- Turn and reposition bedridden patients, alone or with assistance, to prevent bedsores.
- Observe patients' conditions, measuring and recording food and liquid intake and output and vital signs, and report changes to professional staff.
- Provide patients with help walking, exercising, and moving in and out of bed.
- Provide patient care by applying dressings and supervising exercise routines.
- Transport patients to treatment units, using a wheelchair.
- Clean rooms and change linens.
- Accomplish the required medical charting via computer.
- Acted as a trainer, orientating new hires on facility policies and procedures.
911 Dispatcher
Bay County Central Dispatch
Bay City, MI
12.2011 - 06.2012
- Uses a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services.
- Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
- Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units.
- Monitor direct emergency alarms, answer non-emergency calls for assistance.
- Enter, update, and retrieve information from a variety of computer systems.
- Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
- Monitor several complex public safety radio frequencies.
- Operate a variety of communications equipment, including radio consoles, telephones, and computer systems.
Receptionist/Order Entry
FP Horak Company
Bay City, MI
02.2002 - 10.2004
- Answered incoming telephone calls on a multiline phone system and direct them as needed throughout the facility.
- Page employees via facility paging system.
- Worked independently with little or no supervision staying on task to complete assigned work despite many interruptions.
- Open/read incoming mail, distributing it to the appropriate offices.
- Apply postage to outgoing mail.
- Processed verbal/downloaded orders and processed printing for direct customers and salespersons utilizing Microsoft Word and Excel.
- Proof orders prior to printing.
- Ensure orders are delivered on time.
Dietary Aid
Spangdahlem Elementary School
Spangdahlem AB, Germany
04.2000 - 10.2001
- Serve students lunch per the preset menu.
- Washes dishes, tableware, glasses, and other kitchen and dining room equipment and assures they are stored in an orderly fashion.
- Assures work is performed in accordance with all federal, state, and facility regulations regarding sanitation and infection control. Follows safety procedures as stated in dietary service manual.
- Assist in cleaning work areas, dining room floor, dining room tables, and dining room chairs after each meal and occasionally after special events, sweep and mop floor at the end of shift. Clean kitchen equipment, food storage area, and supply areas according to the facility schedule.
- Remove garbage from the kitchen and to clean trash containers.
- Complies with schedule as established by Dietary Manager.
Education
Licensed Practical Nurse Program -
Davenport University
Bay City, MI07.2006
Criminal Justice
Community College of the Air Force
04.1992
Skills
- Evaluation procedures
- Behavioral evaluations
- Adaptability and flexibility
- Personalized instruction
- Documentation and recordkeeping
- Conflict resolution
- Report preparation
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
- Excellent communication
Community Volunteer Work
Amvets Post 22 Secretary, Part Time, 15-20, 2021-05-01, Present, Bay City, MI, Take down and transcribe all happenings at monthly meetings., Provided opening and closing prayers for meetings., Attend funerals for fellow Veterans to provide support., Assisted other members with the preparation and serving of bi-monthly Spaghetti Dinners., Voting member of the board., Assist with arranging and attend Veteran community functions.
Va Education
- FAC-COR Level 2 Course, 2019-10-01
- LETC Dispatcher’s Course, 2019-10-01
- LETC First Line & Intermediate Level Supervisor Course, 2019-12-01
- LETC U.S. Department of Veterans Affairs Fact-Finding Course, 2020-02-01
- Introduction to Health Care Data Analytics (DA101), 2020-10-01
- Introduction to Excel 2016, 2020-10-01
- Using Formulas & Functions in Excel 2016, 2020-10-01
- Creating & Editing Charts Excel 2016, 2020-10-01
- Creating & Editing PivotTables Excel 2016, 2020-10-01
- Advanced Formulas & Functions Excel 2016, 2020-10-01
Timeline
Human Resource Specialist/GS-11 (R&P)
Cincinnati VA Medical Center
08.2023 - Current
Human Resource Assistant/GS-7 (R&P)
Chillicothe VA Medical Center
11.2021 - 08.2023
Program Analyst/GS-9
Aleda E Lutz VA Medical Center
07.2020 - 11.2021
Supervisory Security Assistant/GS-7
Aleda E Lutz VA Medical Center
06.2019 - 07.2020
Advanced Medical Support Assistant/GS-6
Aleda E Lutz VA Medical Center
03.2018 - 06.2019
Eligibility/Enrollment Coordinator/GS-6
Aleda E Lutz VA Medical Center
05.2016 - 04.2018
Advanced Medical Support Assistant/GS-6
Aleda E Lutz VA Medical Center
12.2015 - 04.2016
Certified Nursing Assistant/GS-5
Aleda E Lutz VA Medical Center
07.2013 - 12.2015
911 Dispatcher
Bay County Central Dispatch
12.2011 - 06.2012
Environmental Services/Certified Nursing Assistant
Bay County Medical Care Facility
02.2002 - 04.2013
Receptionist/Order Entry
FP Horak Company
02.2002 - 10.2004
Dietary Aid
Spangdahlem Elementary School
04.2000 - 10.2001
Criminal Justice
Community College of the Air Force
Licensed Practical Nurse Program -
Davenport University