Kimberly Barrett Matthews
Temple Hills,MD
Summary
A dynamic professional skilled in fostering positive team dynamics, and driving performance to achieve ambitious objectives. Committed to cultivating an open and communicative workplace culture that empowers employees to actively contribute to organizational success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Supervisor
Savista
Washington, DC
07.2022 - Current
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed disciplinary actions when necessary while maintaining fairness.
- Identified areas for process improvement within the department.
- Trained new employees on company policies, job duties, and performance expectations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Interacted directly with high-profile clients or customers requesting assistance to resolve conflicts, build trust and win loyalty to promote repeat business.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented strategies to improve efficiency within the department.
- Formulated work schedules, communicating with individual employees to verify availability and coordinating across departments to staff each shift fully.
- Increased overall department competency by providing adequate training and constructive feedback to newly hired personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Encouraged teamwork among subordinates by promoting a positive work culture.
- Discovered issues that resulted in workplace conflicts and sought immediate resolution to promote productive employee relationships.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Addressed conflicts between staff members in a timely manner.
- Maintained accurate records of employee attendance, absences, overtime.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
Team Lead
Savista
Washington, DC
02.2022 - 07.2022
- Facilitated training sessions for new employees on company policies and procedures.
- Maintained positive working relationship with fellow staff and management.
- Offered training and support to keep team members motivated and working toward objectives.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Patient Access Representative
Medical Faculty Associates
Washington , DC
03.2018 - 07.2020
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Counselled patients on potential financial liabilities and payment requirements.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Actively participated in team meetings and training sessions.
- Verified insurance coverage for services provided by the facility.
- Verified demographics and insurance information to register patients in computer system.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Greeted patients and visitors in a courteous and professional manner.
- Communicated financial obligations to patients and collected fees at time of service.
- Assembled registration paperwork and placed identification bands on patient.
- Assisted with scheduling outpatient appointments.
- Answered phones promptly in a professional manner.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Obtained informed consent and payment documentation from patients and filed in system.
- Assisted with preparing daily cash reports for accounting department.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Scanned documents into electronic medical records system.
- Collected co-pays and other payments from patients at time of service.
Education
High School Diploma -
Suitland High School
Suitland, MD06-1992
Some College (No Degree) - Medical Billing And Coding
Sanford Brown
New Carrollton, MarylandSkills
- Team collaboration
- Employee motivation
- Verbal and written communication
- Coaching and mentoring
- Adaptability to change
- Employee training
- Performance management
- Customer service
- Team building
- Conflict resolution
- Work scheduling
- Staff motivation
- Client relationship management
- Data entry
- Time management
- Communication skills
- Compliance
- Staff oversight
- Employee supervision
- Relationship building
- [Software] experience
- Payroll processing
- Performance tracking and evaluation
Certification
- Forklift Operator
Timeline
Sr. Supervisor
Savista
07.2022 - Current
Team Lead
Savista
02.2022 - 07.2022
Patient Access Representative
Medical Faculty Associates
03.2018 - 07.2020
High School Diploma -
Suitland High School
Some College (No Degree) - Medical Billing And Coding
Sanford Brown
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