Kimberly Barton
Key West,FL
Summary
Dynamic professional with a proven track record at IWFFA, excelling in administrative support and event planning. Recognized for enhancing onboarding processes and fostering team collaboration. Proficient in Microsoft Office Suite and adept at problem-solving, contributing to operational efficiency and improved customer satisfaction. Strong attention to detail ensures high-quality outcomes.
Overview
13
13
years of professional experience
Work History
Assistant
IWFFA
Key West, FL
08.2013 - 05.2026
- Maintained accurate records and documentation to support operational efficiency and compliance.
- Developed training materials for new staff, improving onboarding experience and knowledge retention.
- Assisted in organizing events, ensuring smooth logistics and participant engagement.
- Coordinated communication between teams to streamline project workflows and enhance collaboration.
- Facilitated scheduling of meetings and workshops, optimizing resource allocation and time management.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Cashier
Taco Bell
Key West, FL
01.2020 - 02.2022
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Maintained cleanliness and organization of work area to comply with safety standards.
- Assisted customers with menu inquiries, promoting daily specials and upselling items.
- Collaborated with team members to optimize service speed during peak hours.
- Handled cash register operations, including balancing drawers at shift end for accuracy.
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented time-saving techniques in food preparation, improving service efficiency during busy periods.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
McDonald's Restaurant
Key West, FL
04.2018 - 03.2020
Room Attendant
Sheraton Suites Galleria
Key West, FL
02.2017 - 03.2020
- Maintained cleanliness in guest rooms and common areas to ensure high standards of hospitality.
- Responded promptly to guest requests and inquiries, enhancing overall satisfaction levels.
- Inspected rooms for proper maintenance and cleanliness, reporting issues to management efficiently.
- Collaborated with housekeeping team to optimize workflow and improve service delivery times.
- Utilized hotel management software for tracking room status and inventory supplies effectively.
- Implemented eco-friendly cleaning practices, promoting sustainability within the hotel's operations.
- Trained new staff on cleaning procedures and safety protocols, fostering a cohesive team environment.
- Assisted in managing inventory levels of cleaning supplies, ensuring availability without excess waste.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Checked appliances in guest rooms to determine good working order.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
Room Attendant
Hilton Garden Inn Hotel
Key West, FL
04.2015 - 03.2016
Education
Nursing
University of Akron
Akron, OHSkills
Fast learner
Time management
Computer skills
Attention to detail
Team collaboration
Verbal and written communication
Relationship building
Data entry
Problem-solving
Workload management
File and record keeping
Administrative duties
Basic mathematics
Schedule and calendar management
Office administration
Administrative tasks
Administrative support
Event planning
Schedule coordination
Microsoft Office Suite
Conflict resolution
Meeting scheduling
Document preparation
Task prioritization
File management
Data confidentiality
Document control
Calendar management
Decision-making
Project Support
Basic accounting
Project coordination
Project management
Multi-line phone systems
Meeting coordination
Meeting support
Record preparation
Business correspondence
Expense reporting
Corporate procedures
Office equipment troubleshooting
Mail sorting and distribution
Travel arrangements
Editing and proofreading
Languages
English/Spanish/German/French
Native or Bilingual
Timeline
Cashier
Taco Bell
01.2020 - 02.2022
Cashier
McDonald's Restaurant
04.2018 - 03.2020
Room Attendant
Sheraton Suites Galleria
02.2017 - 03.2020
Room Attendant
Hilton Garden Inn Hotel
04.2015 - 03.2016
Assistant
IWFFA
08.2013 - 05.2026
Nursing
University of Akron