Open To Work
Kimberly Battles
Husqvarna Construction Products
Merriam,USA
Work Preference
Job Search Status:
Open to workDesired Job Title
IT Technical Support SpecialistHelp Desk TechnicianEntry Level ITCustomer Support SpecialistWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridLocation:
Overland Park, KSLenexa, KSUnited StatesOpen to relocation:
NoSummary
Dynamic customer support professional with over five years of experience delivering exceptional customer service and technical assistance solutions in fast-paced environments. Expertise in Windows, Wi-Fi, and comprehensive computer troubleshooting, complemented by proficiency in Microsoft Office, CRM systems, and various business applications. Strong problem-solving, communication, documentation, and follow-through skills, with the ability to prioritize requests and explain technical information clearly.
5
Years of experience
Work History
RGA Specialist
10 Months- Managed in-bound inquiries related to returns and account adjustments, resolving issues promptly
- Investigated customer return requests and processed credits to ensure customer satisfaction
- Identified trends in returned goods and reported findings to inform process improvements
- Maintain detailed documentation of customer interactions and investigations within CRM systems
Phone Support CSR
4 Months- Resolved customer orders & inquiries through multiple channels, ensuring high levels of satisfaction and timely responses.
- Utilized CRM software to track customer interactions and maintain accurate records for follow-up actions.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with cross-functional teams to streamline processes, enhancing service delivery efficiency.
Request Services Specialist
8 Months- Managed full lifecycle of request inquiries to ensure accuracy and compliance while meeting processing deadlines
- Investigated and resolved complex issues, maintaining detailed documentation to support resolution processes
- Provided high-quality customer service through clear communication and proactive follow-up to enhance customer satisfaction
- Ensured data integrity and compliance with privacy regulations and organizational policies
Customer Service Agent
2 Years- Handled high-volume inbound support requests, resolving issues related to billing, account updates, and policy changes
- Provided clear, step-by-step guidance to customers, fostering understanding and enhancing overall satisfaction
- Leveraged internal knowledge systems to deliver accurate and consistent information, enhancing compliance and customer trust
- Assessed customer needs and escalated complex issues to relevant departments, facilitating timely resolutions and improving customer experience
Education
Certificate in Forensic Accounting - Accounting
Skills
CRM & Business Applications
Technical Troubleshooting
Windows Support
Microsoft Office / 365
Customer Service
Problem Solving
Conflict Resolution
Multitasking
Issue Documentation
Task Prioritization
Communication
Strengths
Problem Solving | Communication | Troubleshooting Mindset | Attention to detail | Patience and handling difficult customers | Team Collaboration | Willingness to learn | Adaptability | Follow-through
Timeline
RGA Specialist
Husqvarna Construction Products
12.2025 - Current
Phone Support CSR
Husqvarna Construction Products
08.2025 - 12.2025
Request Services Specialist
MRO Corp
10.2024 - 06.2025
Customer Service Agent
Progressive Insurance
08.2022 - 08.2024
Post University
Certificate in Forensic Accounting from Accounting